Joanna Marie Ala

Go Hotels Robinsonsland Corporation

11.2011 - 06.2023

Hired and trained new employees, demonstrating best methods for serving clients and guests.
Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Provided exceptional service and assistance to guests upon check-in.
Monitored and evaluated performance of personnel to confirm compliance with standards.
Developed comprehensive emergency response plans to prioritize safety during crisis situations.
Maintained compliance with health and safety regulations, ensuring safe environment for both guests and staff.
Oversaw day-to-day operations of 118-room hotel with staff of 40 employees.
Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.