Joanna Marie Clarady

Client Services: Delivered personalized esthetic treatments, including facials, chemical peels, waxing, lash/brow services, skincare consultations to meet clients' individual needs and energy healing services.

Business Operations: Managed daily operations, including scheduling, inventory management, bookkeeping, and vendor relations to ensure smooth and efficient workflows.

Marketing & Branding: Created and executed marketing strategies, including social media campaigns, email newsletters, and client loyalty programs, to attract and retain clients.

Customer Relations: Built strong, trusting relationships with clients by maintaining professionalism, confidentiality, and a focus on delivering exceptional service.

Sales & Retail: Educated clients on skincare products, resulting in increased retail sales and improved client outcomes.

Compliance & Sanitation: Ensured compliance with all state licensing, health, and safety regulations, maintaining a clean and welcoming environment.

Financial Management: Developed and maintained budgets, tracked expenses, and analyzed profitability to support business growth.

Professional Development: Stayed current on industry trends and advancements by attending workshops, trade shows, and continuing education courses.

Operational Oversight: Directed daily operations, including inventory management, ordering products, and workflow optimization to ensure consistent product availability and service delivery.

Team Leadership: Managed and trained staff, fostering a collaborative and motivated work environment to achieve company goals and maintain high performance.

Customer Experience: Developed and implemented strategies to enhance client satisfaction and loyalty through excellent service, consistent quality, effective communication and a seamless and efficient experience for customers purchasing products.

Quality Assurance: Ensured adherence to brand standards, regulatory compliance, and safety protocols across all operations.

Vendor & Supplier Relations: Maintained relationships with suppliers, and monitored the performance of external partners to support business needs.

Process Improvement: Identified and implemented operational improvements to increase efficiency and reduce operational bottlenecks.

Problem Solving: Addressed and resolved operational challenges, ensuring minimal disruption to business activities.

Achievements: Maintained a clean, organized, and visually appealing warehouse to enhance the customer experience and support operational efficiency.

Operational Management: Oversaw daily spa operations, ensuring seamless guest experiences, effective treatment scheduling, and smooth service delivery.

Staff Management: Recruited, trained, and supervised spa personnel, including therapists, estheticians, and front desk staff, to maintain high levels of performance and customer service.

Guest Services: Ensured guest satisfaction by addressing complaints, personalizing services, and maintaining a welcoming environment.

Inventory Control: Managed inventory levels of spa products, including skincare, oils, and retail items, and placed orders as needed to avoid shortages.

Budget & Financial Management: Monitored financial performance, prepared budgets, and implemented cost-saving initiatives while ensuring revenue growth.

Marketing & Promotions: Developed and implemented marketing strategies, promotions, and events to drive traffic, increase bookings, and enhance brand awareness.

Compliance & Standards: Ensured compliance with health, safety, and sanitation regulations, as well as company policies and procedures, to guarantee a safe and hygienic environment.

Scheduling & Booking: Managed the spa’s appointment system, optimized scheduling, and ensured therapists were appropriately assigned to meet client needs.

Sales & Upselling: Promoted and upsold spa treatments, packages, and retail products to enhance guest experiences and increase revenue.

Performance Monitoring: Analyzed key performance indicators, tracked guest feedback, and implemented improvements to enhance service quality and operational efficiency.

Staff Management: Hired, supervised, trained, and scheduled servers and other front-of-house staff to ensure efficient operations and high-quality service.

Customer Service: Resolved customer complaints, handled special requests, and ensured an exceptional dining experience for all guests.

Operations Oversight: Monitored restaurant floor activity, seating arrangements, and service flow to maintain a smooth and organized environment.

Team Leadership: Motivated staff to meet and exceed sales and service goals, fostering a positive and collaborative workplace culture.

Performance Monitoring: Evaluated employee performance, provided feedback, and implemented improvement plans as needed.

Compliance & Safety: Ensured adherence to company policies, health and safety regulations, and food handling standards.

Inventory & Supplies: Assisted with managing inventory levels for front-of-house items, placing orders to avoid shortages while minimizing waste.

Financial Management: Supported daily cash handling, reconciled sales reports, and contributed to achieving financial targets.

Event Coordination: Organized and managed special events, promotions, and game-day activities to drive customer engagement and revenue.

Conflict Resolution: Addressed and resolved issues between staff or with guests to maintain a professional and enjoyable atmosphere.

Team Leadership: Supervised, trained, and mentored makeup artists and sales associates to deliver exceptional customer service and achieve sales targets.

Customer Experience: Provided personalized beauty consultations, ensuring customers received expert advice on product selection and application techniques.

Sales Support: Assisted in meeting and exceeding store sales goals through effective upselling, cross-selling, and promotions.

Operational Management: Oversaw daily store operations, including opening/closing procedures, inventory management, and visual merchandising.

Product Knowledge: Maintained in-depth knowledge of MAC products, trends, and techniques to educate team members and assist customers.

Inventory Control: Monitored stock levels, conducted regular inventory counts, and placed orders to ensure product availability.

Event Coordination: Supported in-store events, product launches, and promotions to drive customer engagement and increase foot traffic.

Performance Evaluation: Provided feedback to staff on performance, set goals, and implemented improvement plans to drive individual and team success.

Customer Conflict Resolution: Addressed and resolved customer complaints or issues professionally, ensuring satisfaction and brand loyalty.

Brand Standards: Ensured compliance with MAC’s guidelines for presentation, artistry, and customer interactions to maintain the brand’s reputation.

Leadership & Team Management: Directed, trained, and motivated a team of employees, including assistant managers, delivery drivers, and kitchen staff, to ensure efficient operations and high morale.

Customer Service: Ensured exceptional customer experiences by maintaining quality standards, addressing complaints, and resolving issues promptly and professionally.

Operational Oversight: Managed daily operations, including food preparation, order accuracy, delivery logistics, and compliance with safety and sanitation standards.

Sales & Profitability: Analyzed sales trends and implemented strategies to achieve revenue and profitability goals.

Staffing & Scheduling: Oversaw hiring, onboarding, and scheduling of staff to meet operational needs while controlling labor costs.

Inventory & Cost Control: Monitored inventory levels, placed orders, and reduced food waste through efficient stock management.

Compliance & Standards: Ensured adherence to company policies, health regulations, and food safety guidelines.

Marketing & Community Engagement: Implemented local marketing campaigns, promotions, and community outreach programs to increase brand awareness and drive sales.

Financial Management: Prepared and reviewed financial reports, managed budgets, and tracked expenses to optimize profitability.

Achievements: Recognition as the #1 store out of 14 locations for consistently maintaining sales growth, exceptional cleanliness, and meeting performance targets.

Performance Monitoring: Conducted performance evaluations, provided coaching, and implemented improvement plans for underperforming staff.

Client Consultations: Provided personalized makeup consultations for clients, assessing their individual needs and offering tailored product recommendations.

Makeup Application: Applied makeup for various occasions, including weddings, photoshoots, special events, and everyday looks, ensuring high-quality, long-lasting results.

Product Knowledge: Stayed up-to-date on the latest MAC products, trends, and techniques to offer clients the best recommendations and applications.

Sales & Product Recommendations: Promoted and sold MAC products during appointments, increasing product sales and enhancing client satisfaction.

Customer Relations: Built strong, loyal client relationships through excellent service, follow-up consultations, and professional recommendations.

Creative Design & Application: Created custom makeup looks based on client preferences, ensuring creative vision while aligning with current trends.

Health & Hygiene: Maintained strict hygiene and sanitation standards for makeup tools and products to ensure client safety and satisfaction.

Portfolio Development: Built and maintained a portfolio showcasing a diverse range of makeup applications to attract new clients and expand service offerings.