Joanna Paula Cheng
Sugar Estate,Saint Thomas
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Ambulatory Care Center
Saint Thomas, Virgin Island
02.2024 - 05.2024
- Ensuring smooth operations and excellent patient care. Responsibilities include greeting patients with warmth and professionalism, scheduling appointments, managing patient records, answering phone calls and inquiries promptly, and coordinating with medical staff to facilitate efficient patient flow. Additionally, we handle billing tasks, verify insurance information, and maintain a welcoming and organized reception area. First point of contact for patients, making their role essential in providing a positive and supportive experience for all visitors to the clinic.
Technical Support Specialist
Cavista
09.2022 - 10.2023
- Provide technical support and assistance to healthcare professionals, administrators, and end-users utilizing Axxess solutions and other medical tools
- Troubleshoot software and hardware issues, system errors, and user-related problems reported by customers, diagnosing root causes and implementing solutions in a timely manner
- Serve as a subject matter expert on Axxess solutions, including electronic health record (EHR) software, billing and coding tools, telehealth platforms, and other healthcare technology products.
Office Support (LinkedIn support / B2B) (US-based)
Accenture
01.2022 - 06.2023
- Generate and distribute invoices to customers accurately and promptly
- Monitor accounts receivable aging reports and follow up with customers to collect outstanding balances, resolve payment discrepancies, and address billing inquiries.
Collection Specialist/ Credit card customer service
Transworld System Incorporated
10.2020 - 12.2021
- Serve as the primary point of contact for credit card customers, answering inquiries and providing assistance via phone, email, or online chat
- Assist customers with account-related inquiries, including balance inquiries, transaction disputes, billing inquiries, and account maintenance requests.
Care Specialist
Iconnect Convergence Inc
09.2016 - 08.2020
- Maintain accurate records of customer interactions, transactions, and inquiries using CRM software or other designated systems
- Troubleshoot and resolve customer issues and complaints in a timely and effective manner, escalating complex issues to appropriate departments as needed
- Follow up with customers to ensure resolution of issues and satisfaction with products or services provided.
Education
Bachelor of Science in Business Administration - Marketing Management
National College of Business and Arts
Quezon City, Philippines04.2016
Skills
- Computer Literate
- Flexible
- Trainable
- Strongly motivated
- Adaptability
- Knowledgeable in Oracle
- Knowledgeable in CRM
- Knowledgeable in ZOHO desk
- Knowledgeable in Textline
- Knowledgeable in Salesforce
- Knowledgeable in Getpaid
- Knowledgeable in Siebel
- Knowledgeable in Vonage
- Knowledgeable in Spark
- Knowledgeable in Loom
- Knowledgeable in Tableau
- Knowledgeable in JIRA
- Knowledgeable in Zendesk
- Knowledgeable in VDI
- Knowledgeable in Microsoft tools
- Office support
- Technical application support
- English
References
Available upon request.
Timeline
Front Desk Receptionist
Ambulatory Care Center
02.2024 - 05.2024
Technical Support Specialist
Cavista
09.2022 - 10.2023
Office Support (LinkedIn support / B2B) (US-based)
Accenture
01.2022 - 06.2023
Collection Specialist/ Credit card customer service
Transworld System Incorporated
10.2020 - 12.2021
Care Specialist
Iconnect Convergence Inc
09.2016 - 08.2020
Bachelor of Science in Business Administration - Marketing Management
National College of Business and Arts
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