Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Paula Merano

Berkley

Summary

Results-driven Administrator with over 4 years of leadership experience. Proven track record of improving client satisfaction, ensuring regulatory compliance, and driving census growth while maintaining high standards of excellence. Adept at aligning business objectives with operational strategies to support sustainable growth and organizational excellence. Skilled in fostering collaborative relationships with clients, referral sources, and families to deliver high quality service.

Overview

11
11
years of professional experience

Work History

Administrator - Part Time

Bellevue Hospice
09.2024 - Current
  • Increased average daily patient census by 85% over 4 months through effective sales and marketing strategies.
  • Achieved 100% compliance during state and CMS surveys with no major deficiencies across three consecutive audits.
  • Increased family satisfaction scores to 95% (up from 88%) through enhanced communication and support services.
  • Supervise administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

Hospice Business Development Consultant

Self Employed
06.2021 - 08.2024
  • Achieved 20% operational cost reduction in one year as Hospice Administrator, saving $150,000 annually while maintaining quality end-of-life care and ensuring patient satisfaction.
  • Established vital internal functions and defined role scopes by recruiting, hiring, and training clinical and administrative staff, resulting in a 22% increase in operational efficiency within the hospice organization.
  • Proactively facilitated communication and coordinated patient services among interdisciplinary teams, resulting in a 30% reduction in patient service delays and a 25% decrease in errors within the hospice setting.
  • Drove company growth through strategic planning and operational streamlining efforts, contributing to a 10% increase in revenue and a 15% improvement in overall organizational performance.
  • Tailored comprehensive hospice care plans to individual patient needs, leading to a 12% improvement in patient care metrics and a 20% increase in patient satisfaction scores.
  • Optimized advertising endeavors by crafting engaging content for public relations, corporate communications, and social media platforms, resulting in a 28% increase in brand visibility and a 25% expansion in market reach.

Au Pair

Collet Family
08.2019 - 01.2021
  • Collaborated closely with host parents to establish consistent routines expectations promoting stability and security for their children.
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
  • Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
  • Transported children safely to school, activities and appointments on time.
  • Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.

Human Resources Manager

Concentrix
11.2014 - 08.2019
  • Built relationships with clients and community to promote long term business growth.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Gained client's trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with Training and Quality team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Business Psychology - Short Course

PURCHASE COLLEGE
12.2019

Bachelor of Science - in Pharmacy

CENTRO ESCOLAR UNIVERSITY
2014

Skills

  • Business Administration
  • Customer Service
  • Staff Management
  • Conflict Resolution
  • Strategic Planning
  • Documentation and Reporting

Timeline

Administrator - Part Time

Bellevue Hospice
09.2024 - Current

Hospice Business Development Consultant

Self Employed
06.2021 - 08.2024

Au Pair

Collet Family
08.2019 - 01.2021

Human Resources Manager

Concentrix
11.2014 - 08.2019

Bachelor of Science - in Pharmacy

CENTRO ESCOLAR UNIVERSITY

Business Psychology - Short Course

PURCHASE COLLEGE

Similar Profiles

CREATE PROFILE