Hi, I’m
JoAnna Rowland
Business Administrator/ Management
Livingston,LA
Summary
Resourceful Business Administrator with over 20 years of Customer Service and Management experience. Expertise in strategic planning, financial management, and operational optimization. Exceptional communication, leadership, and problem-solving skills to drive business success. I am currently obtaining my Bachelor's degree in business administration with focus on management. I maintain a 4.0 GPA and am on the President's List for academic excellence.
Overview
21
years of professional experience
1
Certificate
Work History
Saved By Grace French Settlement, LA
Owner/Operator
08.2016 - 07.2024
Job overview
- Ensured efficient operations by overseeing diverse responsibilities including payroll management, recruitment, employee training, customer service excellence and driving revenue through sales.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Negotiated contracts with clients for products or services rendered by the company.
- Analyzed industry trends to develop competitive strategies.
- Identified new opportunities for growth, expansion, and diversification.
Waffle House RestaurantBaton Rouge, LA
District Manager
08.2014 - 05.2017
Job overview
- Managed and oversaw operations of 3 restaurants.
- Oversaw payroll processes, recruitment strategies, employee training initiatives, data reporting systems implementation and adherence to state food safety/handling regulations.
- Managed budgeting process by setting targets for each store based on past performance.
- Monitored store compliance with health regulations, safety standards and brand guidelines.
- Resolved escalated customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Performed monthly reviews of P&L statements for each location in order to identify areas where improvements can be made.
- Developed and implemented district-wide strategies for improving customer service, increasing sales and reducing costs.
WalmartBaton Rouge, LA
Co-Store Manager
01.2004 - 08.2014
Job overview
- Supported store manager with all responsibilities of overseeing a high-performing multi million dollar retail establishment.
- Executed a wide range of responsibilities such as recruiting staff members, handling financial transactions and records, optimizing product display and inventory management while ensuring security measures for theft prevention.
- Analyzed financial data such as sales reports and profit and loss statements to determine profitability trends over time.
- Enforced loss prevention policies to minimize shrinkage losses due to theft or fraud.
- Managed employee relations issues including disciplinary action when necessary.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Education
Strayer UniversityVirginia Beach, VA
Bachelor's Degree in Business Administration-Management
08.2024
Woodlawn High SchoolBaton Rouge, LA
High school diploma
05.2000
Skills
- Business Development
- Account Management
- Relationship Management
- Sales Management
- Marketing
- Sales
- Payroll
- Profit & Loss
- Business Management
- Management
- Negotiation
- Pricing
- Procurement
- Merchandising
- Public Relations
- Communication skills
- Inside sales
- Cold calling
- Customer service
- Human Resources
- Research & development
- Personal assistant experience
- Time management
- Quality control
- Strategic planning
- Microsoft Office
- Research
- Salesforce
- Google Docs
- Restaurant experience
- Organizational skills
- Computer skills
- Facilities Maintenance
- Loss Prevention
- Operations Management
- Product Development
- Conflict Management
- Customer Service
- Personnel Management
Certification
- Driver's License, 04/1997, 02/2025
- CPR Certification, 09/1998, 11/2025
- Food Handler Certification, 05/2004, 12/2018, I no longer needed it, in current industry.
- Forklift Certification, 03/2004, Present
- Electric Pallet Jack Certification, 03/2004, 11/2018, I no longer needed the certification in my current industry.
- Bartender License, 07/2003, 04/2022, No longer need license in current industry.
Timeline
Owner/Operator
Saved By Grace
08.2016 - 07.2024
District Manager
Waffle House Restaurant
08.2014 - 05.2017
Co-Store Manager
Walmart
01.2004 - 08.2014
Strayer University
Bachelor's Degree in Business Administration-Management
Woodlawn High School
High school diploma
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