Joanne Martin
Austin,TX
Summary
I leveraged my fast learning ability and strong time management skills at Mindfull Nutrition and in healthcare settings to enhance patient care and satisfaction. Organized and dependable candidate with a positive attitude and problem-solving skills. Flexible and adaptable with the ability to quickly master new information and techniques. Highly developed interpersonal skills—able to interface successfully with the public of diverse backgrounds as well as associates and management at all levels. Professional attitude emphasizing reliability, integrity and teamwork.
Overview
13
13
years of professional experience
Work History
Assistant
Mindfull Nutrition
06.2021 - Current
- Made contact with insurance carriers with friendliness and professionalism to discuss policies and individual patient benefits.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks and projects.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Posted payments to accounts and maintained records.
RN - IBCLC
Breastfeeding Success
02.2017 - 10.2019
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Enhanced mother-baby bonding by providing education on breastfeeding techniques and infant care.
- Supported mothers experiencing difficulties with breastfeeding by offering patience, reassurance, and practical solutions based on individual needs.
- Facilitated successful breastfeeding experiences by assisting new mothers with proper latch techniques and positioning strategies.
- Trained new IBCLC's in proper techniques, care standards, operational procedures, and safety protocols.
RN - IBCLC
Seton Medical Center Austin
09.2011 - 02.2017
- Empowered new parents by offering expert guidance on breastfeeding initiation, infant care, and bonding practices.
- Contributed to increased breastfeeding rates by offering specialized lactation support and education.
- Supported breastfeeding initiatives by educating new mothers on proper latching techniques and troubleshooting common issues that may arise during early infant feeding stages.
- Precepted new IBCLC's
Education
Bachelor of Science - Nursing
Schreiner University
Kerrville, TX08.2023
Diploma in Nursing - Nursing
Centennial College
Toronto, Ontario, Canada06.1996
Skills
- Friendly, Positive Attitude
- Problem Solver
- Teamwork and Collaboration
- Flexible and Adaptable
- Dependable and Responsible
- Fast Learner
- Volunteer - PTA
Timeline
Assistant
Mindfull Nutrition
06.2021 - Current
RN - IBCLC
Breastfeeding Success
02.2017 - 10.2019
RN - IBCLC
Seton Medical Center Austin
09.2011 - 02.2017
Bachelor of Science - Nursing
Schreiner University
Diploma in Nursing - Nursing
Centennial College
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