Systems and Business Analyst with strong interpersonal, analytical and critical thinking skills required to support clinical transformation initiatives. Customer-focused with excellent communication skills to gather requirements, perform business analytics, and deliver cutting-edge solutions for the HealthCare IT sector.
Overview
12
12
years of professional experience
Work History
SR. EMR Application & Support Analyst
Natera
San Carlos, CA
01.2021 - Current
Configuring, implementing and supporting a standardized EHR (Beaker) for Natera
Built customized Beaker functionality to fit Natera’s ordering, accessioning, and resulting workflow not available in Foundations build, i.e., Order Panel, Facility Preference List, Best Practice Advisories, etc.
Configured, integrated, and implemented Epic systems including AURA Interface
Completed full SDLC for all 3 Business units
Worked with stakeholders to create EMR compendium
Partnered with ordering organizations to implement Natera's compendium
Created training curriculum for both Natera and ordering organizations
Assisted with the Go-Live support
Guided the mapping of items within the provider (SER) to ensure appropriate licensure, ordering privileges, discipline and treatment team relationship for ordering nursing, providers and ancillary staff.
Created, distributed and maintained employee linkable templates (EMP), security classes (ECL), role (E2R), menus (E2U) and activities (E2N) for Obstetrics, Neonatology, Nursing, Social Work, Case Management, Therapies, Nursing Support and Ancillary end users.
Developed supplemental build document to help reduce Missing information
Established a workflow for the documentation for collection protocol which is then utilized in the Order transmittal setup
Designed SmartText documentation for Natera tests to meet genetic laboratory regulatory, State and Federal requirements.
Data couriered records across environments in compliance with organization's change control process for a team of 11 analysts.
Created and executed test scripts for application and integrated testing for quality assurance of system build.
Analyzed and updated components (LRR) referenced within SmartTexts (ETX), SmartLinks (HHS), SmartLists (ELT) and SmartPhrases (HH1) for organization's lab restructuring
Worked with product owners to apply for LOINC codes for tests and result codes
Assisted ordering organizations with Aura Interface setup
Managed EMR compendium including adding deleting, editing new and existing AOE questions
Created new AOE questions to meet HHS and Medicare/Medicaid billing requirements
Gathered requirements as needed to help implementation of the EMR compendium
Tested all data for new build to ensure seamless flow fro and rom EMR systems, Mirth and LIMS
Troubleshoot issues to resolutions including tracking Electronic orders that are accessioned as manual orders
Reconcile Electronic orders with its HL7 messages
Carried out testing with ordering organization to ensure submitted orders are received and resulted orders flow through the Epic AURA Interface
Assisted with ordering organizations with go-live support
Established workflows for specimen collections for both Beaker and non-Beaker organizations including Natera specimen protocol
Application & Clinical Analyst
Piedmont Healthcare
Atlanta, GA
02.2019 - 01.2021
Designed and implemented system changes and enhancements with input from nursing leadership for Clinical Documentation and Stork applications.
Assisted and resolved technical and functional problems reported by end users through ServiceNow.
Created care plans (LCE) and patient education (IED) material to address HIV/AIDS for Women and Children Services.
Designed a postpartum readmission workflow by providing L&D nurses the appropriate documentation tools to quickly admit and triage patients.
Built rules (CER), filter extensions (LPP) for required documentation and an Observation navigator (LVN) for the implementation of a Clinical Decision Unit.
Developed a dual note template (ETX) to combine Physician Discharge Summary with Institutional Transfer data elements to address transfer policy requirements.
Streamlined Provider and Nursing documentation of Core Measures for Meaningful Use attestation.
Created a consent form navigator (LVN) by integrating SmartTexts (ETX) into print groups (LPG) and reports (LRP) for the centralized documentation of hospital's paper consent forms.
Assisted with the optimization of organization's inpatient After Visit Summary (AVS) report.
Evaluated technical needs of organization.
Analyzed technical problems with high accuracy and attention to detail.
Defined IT process workflows through meetings with stakeholders.
Assessed available technologies to create development specifications and detailed test cases.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Communicated and explained business requirements to team members to understand and implement functional demands.
Collaborated with upper management to drive strategy and implement new processes.
Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Re-engineered existing computer systems to promote ease-of-use and improve system security.
Offered input for complex documents to support client-ready final versions.
Analyzed existing systems and databases and recommended enhancements to solve business needs
Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Developed diagrams to describe and lay out logical operational steps.
Developed strong communication and organizational skills through working on group projects.
Gained extensive knowledge in data entry, analysis and reporting.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Application Coordinator & Meaningful Use Analyst
Santa Clara County Healthcare System
San Jose, CA
12.2013 - 02.2019
Collaborated with clinical leadership to validate, design and build a standardized EMR system for inpatient and Emergency departments
Organized and facilitated clinical content build out (CCBO) meetings with SMEs as it relates to application build for Sepsis treatment for Inpatient and Emergency Departments
Built Flowsheets (FLT), View (LVW) and Care Area (LED) for ED Manager and Greaseboard tools, History and Physical SmartText (ETX) note templates and Navigators (LVN) for ClinDoc/Emergency related workflows.
Implemented new applications, features and enhancements to existing applications.
Delivered training, documentation and end-user support.
Offered system and application support to internal employees.
Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Worked closely with management teams to plan, develop and execute technical strategies aligned to organization's vision
Performed requirements elicitation through brainstorming sessions, interviews and document review.
Conducted workflow analysis to determine information processing and identify areas for optimization.
Communicated integrated area decisions to cross functional teams and EMR system build to training teams.
Partnered with trainers to document future state workflows through the construction of Visios.
Provided project management team with identified risks, concerns, and ambiguities discovered during the gathering of requirements; assisted team in developing solutions.
Worked with project managers to update documents in accordance to project timeline.
Created workflow testing scripts for quality assurance team based on EMR build.
Ensured that all quality standards complied with internal policies and industry standards.
Collected content used by clarity report writers for crystal report build.
Provided go-live end-user support and problem resolution for EMR deployment
Elbow support of clinical staff within triage, labor and delivery, antepartum and recovery care areas.
Effectively communicate broken and incomplete build identified with transmission of QRDA files
Go Live Command Center support and Change control process for hot fix build
Managed and monitored Queue of assigned Go live & post live support tickets
Performed On-Call duties for application team and Support team for IP Clinical applications
Communicated with Executives new, modified and retired Core & Objective Measures for CMS submission
Completed risk assessment related to flowsheet reconfigurations and report redesign
Modify Reporting Workbench Reports for MU Core Measure and Objective Measure reporting
Identify CMS regulations to update multiple application build for eCQMs for 2015 and 2016 Meaningful Use
HIE interoperability testing for Continuity of Care Document (CCDA) with Epic and QuadraMed systems
Facilitated meetings with EH & EP Workgroup and Director as a Meaningful Use Analyst
Applied new and modified build for MU from Nova Notes for Inpatient
Principal Trainer/Team Lead
Loma Linda University Health Systems
Loma Linda, CA
04.2011 - 04.2013
As a team Lead communicated and incorporated changes as needed through workflows (business processes) in both the emergency and Urgent Care Departments
Developed and updated curriculum and evaluation (tests) for both credential trainers and end-users
Developed train the trainer curriculum and trained credential trainers
Served as a liaison between IT software vendor (Epic) and LLU (ED and UC) leadership
Created ASAP (Epic) course design documents based on job, task, user, environmental analysis
Built and tested all IT-related tool in the Emergency and Urgent Care departments of Loma Linda University Medical System
Developed effective change management tools to promote seamless transition to Health IT infrastructure
Collaborated with LLU stakeholders/leadership to develop IT framework and policy to meet Federal government HIT standards
Developed, updated and test training curriculum to a broad range of end user roles and knowledge designed for eLearning (LMS)
Troubleshoot problems and responds to questions from end users
Developed end-user and facilitator training materials from course design documents
Worked with other IT team leaders to incorporate IT best practices to create best patient care practices
Developed content incorporating SMEs input into clearly written and structured materials
Prioritized critical content and incorporate it in all materials
Developed IT architecture which promoted the operational strategies of LLUMC
Educate and implemented IT solutions to promote efficient and effective healthcare IT capabilities
Delivered robust training courses via classroom and e-learning programs.
Created unique materials to support training programs.
Facilitated virtual, in-person and blended learning sessions.
Designed and delivered web-based, self-directed learning materials.
Developed and implemented successful onboarding program.
Developed job-specific competencies and performance standards.
Provided coaching and mentoring to employees.
Established and maintained quality control standards.
Utilized variety of instructional design methodologies to create effective learning experiences.
Analyzed and evaluated training effectiveness and program outcomes.
Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Developed lesson plans, instructional materials and written practice tests and raining courses.
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.