JoAnne Aiello
McHenry,IL
Summary
Dynamic Administrative Assistant with a proven track record at Dr. Stephen Madry MD, excelling in scheduling optimization and patient communication. Recognized for enhancing workflow processes and fostering team collaboration, while maintaining strict confidentiality. Committed to delivering exceptional customer service and improving operational efficiency in fast-paced healthcare environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Dr. Stephen Madry MD
10.2019 - 10.2025
- Managed scheduling for patient appointments, optimizing daily operations.
- Coordinated medical records and documentation, ensuring compliance with regulations.
- Developed and maintained filing systems, improving accessibility of information.
- Streamlined communication between healthcare providers and patients, fostering positive relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Clinical Support Assistant
Advocate Good Shepherd Hospital
03.2006 - 10.2019
- Coordinated communication between healthcare teams and patients to streamline care delivery.
- Managed scheduling for patient appointments, optimizing workflow and reducing wait times.
- Supported electronic health record (EHR) maintenance, ensuring accurate patient information accessibility.
- Led initiatives to improve patient satisfaction scores through enhanced service protocols.
- Implemented process improvements that enhanced efficiency in clinical operations and reduced errors.
- Assisted in training new Clinical Support Assistants, sharing best practices for optimal job performance.
- Promoted infection control measures by adhering to strict handwashing protocols and proper disposal of biohazardous materials.
- Maintained a clean and organized clinical environment to promote patient safety and comfort.
- Reduced response times for urgent situations by efficiently triaging incoming calls from nurses or physicians requiring assistance.
- Contributed to team efficiency by promptly responding to calls for assistance from nursing staff.
- Contributed to a positive work environment by promoting open communication channels between colleagues across various departments.
- Streamlined communication between patients, families, and healthcare providers for a better overall experience.
- Assisted in the implementation of new policies or procedures, helping to ensure a smooth transition and minimize disruption to patient care.
- Optimized workflow processes by managing inventory of supplies and equipment within the unit.
- Enhanced teamwork among staff members through active participation in meetings focused on improving quality of care.
- Assisted with the admission, transfer, and discharge of patients, ensuring a smooth process for all parties involved.
- Performed routine office tasks necessary for office operation and presentation.
- Noted physician orders in chart and completed directed actions.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
Marian Central Catholic HS
Woodstock, ILSkills
- Scheduling optimization
- Medical records management
- Regulatory compliance
- Patient communication
- Customer service excellence
- Filing system development
- Confidentiality adherence
- Workflow process optimization
- Team collaboration enhancement
- Staff training and development
- Professional communication
- Dedicated team player
Timeline
Administrative Assistant
Dr. Stephen Madry MD
10.2019 - 10.2025
Clinical Support Assistant
Advocate Good Shepherd Hospital
03.2006 - 10.2019
High School Diploma -
Marian Central Catholic HS