Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Joanne Albert

Anchorage

Summary

Motivated with a focus on delivering good-quality work and meeting organizational goals. Demonstrated skills in data entry and reporting, alongside experience in customer service and housing support. Capable of fostering positive relationships with clients and staff through effective communication and support strategies.

Overview

10
10
years of professional experience

Work History

Patient Housing- Central Reservation Agent l

ANTHC
Anchorage
03.2024 - Current
  • Making & assigning reservations as long as patients are eligible
  • Check guests in-room key, meal cards
  • Manage room inventory for on campus and off-site locations
  • We ensure daily timely check-outs for departures
  • We process discharges/ extensions/ evictions in Share-point
  • Conduct room checks/ phone calls for departures
  • Confirmation/ triage calls
  • Medicaid back-log
  • Back office/ front-desk duties

Workforce & Benefits Navigator

Association of Village Council Presidents
Tununak
03.2020 - 11.2023
  • The Workforce & Benefits Navigators assist all Tribal members who are eligible and qualify assistance; TANF, General Assistance and Vocational Rehabilitation.
  • Duties includes interviews, conduct Family self-sufficient planning, gathering monthly activity data, assist clients to alleviate barriers to employment or education.
  • Resume/ Cover letter building
  • Supportive services etc...

For more information on what services AVCP provides website available to visit at www.avcp.org

TANF Case Manager

Association of Village Council Presidents
Tununak
11.2017 - 03.2020
  • Assist eligible clients
  • Eliminate barriers to become self-sufficient
  • weekly screening/ monthly reports
  • asses/ interview clients
  • assist clients who need assistance with other services
  • scan & email, exel, outlook, 360Microsoft teams
  • weekly meetings with sub-regions; what goals were achieved and what we can do better for our team, give advice and ideas of what the team can offer for the community

Bookkeepr

Tununermiut Rinit Corporation
Tununak
06.2016 - 03.2017

I worked part-time weekends for this position.

  • Daily cash counting
  • Inventory
  • Record money that comes in and out
  • scan and filing
  • made checks
  • assist daily costumers make payments
  • covered the cash register if needed

Education

High School Diploma -

Paul T. Albert Memorial School
Tununak, Alaska
05-2008

Some College (No Degree) -

Kuskokwim Campus
Bethel, AK

Skills

  • Reservation management
  • Room inventory management
  • Customer relationship management
  • Medicaid processing
  • Data entry and reporting
  • Benefits navigation

Languages

Yupik
Native/ Bilingual

References

References available upon request.

Timeline

Patient Housing- Central Reservation Agent l

ANTHC
03.2024 - Current

Workforce & Benefits Navigator

Association of Village Council Presidents
03.2020 - 11.2023

TANF Case Manager

Association of Village Council Presidents
11.2017 - 03.2020

Bookkeepr

Tununermiut Rinit Corporation
06.2016 - 03.2017

High School Diploma -

Paul T. Albert Memorial School

Some College (No Degree) -

Kuskokwim Campus
Joanne Albert