Joanne Alexander
Greenville,SC
Summary
Skilled professional seeking a position in a growing corporation, leveraging work experience and academic skills to drive personal and professional growth.
Overview
14
14
years of professional experience
Work History
County Administrative Assistant
Departments of Social Services
Greenville
04.2024 - Current
- Process paperwork for the Investigation Department
- Assist in transporting children to placement
- Counsel children.
Associate Relations Leader
MAU Workforce Solutions
Greenville
06.2022 - 01.2024
- Interacting with the client and ensuring my associates are abiding by the processes and procedures of MAU and BMW
- Administering attendance counsels and disciplinary documentation
- Process terminations and corrective actions
- Assist with FMLA and Unemployment Claims
- Ensured compliance with organizational policies and procedures
- Fostered a positive work environment by recognizing individual achievements
- Resolved conflicts between employees in a timely manner
- Monitored employee productivity to provide constructive feedback and coaching
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Universal Banker
Truist
Greenville
09.2021 - 06.2022
- Opening new accounts and closing accounts for clients
- Assisting customers with transactions including mobile banking and account management tools
- Verifying the identity of account holders
- Answer customer questions, providing information on bank products and services
- Identify cross-selling opportunities and direct potential customers to the correct department.
HR Assistant
House of Raeford
Greenville
03.2019 - 09.2021
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers
- Organized and maintained personnel records including new hire paperwork and changed to employee status
- Compiled employee records such as personnel information, attendance, benefits, performance reviews and terminations
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions
- Handled sensitive and confidential employee information with complete discretion
- Process unemployment claims and FMLA.
- Processed onboarding paperwork for new hires and rehires.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Administrative Coordinator/Key Holder
Burlington
Greenville
08.2017 - 09.2020
- Key Holder responsibilities included opening and closing the store
- Reconciling tills and balancing the safe
- Preparing the bank deposits for pick up
- Ensuring the associates recovered the store and was customer ready for the next day
- Partnered with Operations Manager to assemble orientation packages and perform pre-employment screening
- Communicated and executed changes in policies and procedures.
Warehouse Supervisor/Key Holder
Burlington
Greenville
07.2016 - 08.2017
- Supervised and ensured all merchandise stocked and replenished on the sales floor
- Received and unloaded delivery trucks.
Merchandise Supervisor/Key Holder
Burlington
Greenville
05.2015 - 07.2016
- Organized and led floor layouts to ensure the store was customer ready
- Stocked and replenished merchandise according to department presentation standards
- Adhered to merchandising guidelines to present visually appealing designs.
Customer Service Supervisor/Key Holder
Burlington
Greenville
09.2010 - 05.2015
- Provided exceptional customer service as a coordinator of the front end to ensure satisfied customers and satisfied associates
- Worked behind the front end to assist associates in processing sales, replenished front end supplies
- Counted down tills for cashiers to ring a register
- Ensured merchandise presentation standards of the single queue were completed
- Led and developed a team of cashiers to ensure they were performing to the best of their ability and that policy and procedures were being performed.
Education
BBA - Business Administration and Management
Strayer University
Greenville, SCA.S. in Administrative Office Technology -
Greenville Technical College
Greenville, SCGraduated June 1991 -
Mauldin High School
Mauldin, SCSkills
- Microsoft Office Applications
- Data Entry
- Management
- Customer Service
- Shipping and Receiving
- Training and Mentoring
- Process and Procedures
- Complex Problem-Solving
- Employee Motivation
- Filing
References
References available upon request.
Timeline
County Administrative Assistant
Departments of Social Services
04.2024 - Current
Associate Relations Leader
MAU Workforce Solutions
06.2022 - 01.2024
Universal Banker
Truist
09.2021 - 06.2022
HR Assistant
House of Raeford
03.2019 - 09.2021
Administrative Coordinator/Key Holder
Burlington
08.2017 - 09.2020
Warehouse Supervisor/Key Holder
Burlington
07.2016 - 08.2017
Merchandise Supervisor/Key Holder
Burlington
05.2015 - 07.2016
Customer Service Supervisor/Key Holder
Burlington
09.2010 - 05.2015
BBA - Business Administration and Management
Strayer University
A.S. in Administrative Office Technology -
Greenville Technical College
Graduated June 1991 -
Mauldin High School