Joanne Alexander-Otts
Gallatin,TN
Summary
I have a strong background in retail and clinic operations. My adaptability and performance have been the cornerstone of my professional journey, showcasing a proactive approach to the ever-evolving healthcare landscape. As a self-motivated individual, I thrive on collaboration, infusing energy and a sharp business acumen into every project. My leadership style is characterized by a commitment to excellence and setting high benchmarks, not only for myself but for my teams, ensuring we collectively surpass our goals and retain top talent. This blend of passion, expertise, and leadership is the driving force behind my pursuit of excellence in retail and healthcare management. Diligent [Job Title] offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Considered valuable team member with good task prioritization and organizational skills. Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.
Overview
24
24
years of professional experience
Work History
Group Practice Manager
Lifestance Health
06.2024 - Current
- Supervise and lead a team of healthcare providers and administrative staff across three clinics
- Conduct regular performance evaluations and provide coaching to enhance team effectiveness
- Identify and implement growth opportunities for the clinics, including partnerships and marketing initiatives
- Analyze market trends to develop strategies for increasing patient volume and improving service offerings
- Coordinate and manage provider schedules to ensure optimal patient care and clinic efficiency
- Oversee payroll processes for all clinic staff, ensuring accuracy and timely submission.
Director of Business Development & Fixed Operations
Skin Solution Dermatology
06.2020 - 06.2024
- Spearheaded website development in tandem with the marketing team, and CEO and COO, enhancing quality and functionality
- Established the Recruiting Department within the Human Resources division
- Spearheaded a comprehensive marketing research initiative
- Oversaw the construction of new clinics and modernization of existing clinics
- Enhanced security measures and system development
- Established a company's call center
- Spearheaded the expansion of the Lasers and Aesthetics Department
- Provided financial oversight.
Director of Business Operations
07.2019 - 07.2020
- Oversee the compliance of clinic managers and nurse leads with company protocols across all practice sites
- Arrange facility inspections and identify repair needs
- Authorize purchases of medical and office supplies
- Liaise with contractors and suppliers
- Manage provider schedules
- Develop or modify company protocols
- Train office managers and supervise schedules
- Maintain company security systems
- Work with HR Administrator, interview and hire staff
- Created a clinic lead program.
Credentialing Specialist
Northwest Medical Center
01.2019 - 06.2019
- Verify the credentials of physicians
- Enter the credential data accurately and efficiently
- Coordinate with directors and chief of medical staff
- Maintain and update files and software
- Send reminders to physicians and practice managers
- Perform website audits and updates.
Credentialing and Compliance Manager
Vold Vision
10.2016 - 01.2019
- Coordinated credentialing processes
- Conducted HIPPA and OSHA training
- Revised manuals
- Negotiated agreements
- Handled billing and coding tasks
- Evaluated insurance contracts
- Assisted in optical department.
Optician/Optical Department Manager
Vold Vision
10.2016 - 06.2019
- Ordered accessories and frames
- Coordinated with insurance companies and vendors
- Resolved prescription issues
- Knowledgeable about eyeglass frames
- Skilled in training and relationship selling
- Experienced with contacts and specialty lens.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Healthcare Strategy Coordinator
Walmart Corporate Office
08.2015 - 10.2016
- Coordinated with pharmacists, market directors, and regional directors
- Managed credentialing records and license updates
- Handled shift scheduling and staffing
- Prepared reports
- Collaborated with stakeholders.
General Manager, America’s Best Contact and Eyeglasses
National Vision Inc.
07.2014 - 06.2015
- Demonstrated remarkable leadership and business acumen
- Achieved an extraordinary increase in same-store sales
- Enhanced per customer sales through lifestyle selling and exceptional customer service
- Improved Net Promoter Score
- Fostered relationships with doctors and patients.
Assistant Manager, America’s Best Contact and Eyeglasses
National Vision Inc.
02.2010 - 06.2014
- Managed stock and ensured optimal levels
- Achieved sales goals
- Designed and delivered training
- Supported Store GM with administrative tasks.
General Manager/Operations
Service Motors Ford Lincoln Mercury
08.2000 - 05.2009
- Negotiated contracts with suppliers
- Managed P&L
- Conducted training
- Handled dealership operations.
Property Manager
Alexa Properties
08.2000 - 05.2009
- Oversee maintenance for a portfolio of commercial and residential properties
- Conduct advertising campaigns
- Draft and execute lease agreements
- Coordinate repair work
- Supervise preparation of units
- Recruit and oversee contractors and maintenance teams.
Education
BA in Business Administration with an emphasis on Healthcare Management -
Northwood University
12.2015
Skills
- Word
- Excel
- PowerPoint
- Access
- Outlook
- Athena Medical Billing Software
- Md Staff Credentialing Software
- Integrity Medical Filing
- E Clinical Works EMR
- AMD EHR
- Mitel
- Vonage Phone
- Nice phone systems
- Reynolds and Reynold dealership account software
- Google Workspace
- Chat GPT
- AI Applications
- Social Media Applications
- Word Press Web design
- Retail Operations and Office Management
- Customer relationship and service
- Effective negotiator
- Strategic Thinker
- Strong Knowledge in Human Resources
- Healthcare Marketing and Website Development
- Clinic operations and management
- Project Management and Development
- Team management and development
- HIPPA and OHSA Compliance knowledgeable
Timeline
Group Practice Manager
Lifestance Health
06.2024 - Current
Director of Business Development & Fixed Operations
Skin Solution Dermatology
06.2020 - 06.2024
Director of Business Operations
07.2019 - 07.2020
Credentialing Specialist
Northwest Medical Center
01.2019 - 06.2019
Optician/Optical Department Manager
Vold Vision
10.2016 - 06.2019
Credentialing and Compliance Manager
Vold Vision
10.2016 - 01.2019
Healthcare Strategy Coordinator
Walmart Corporate Office
08.2015 - 10.2016
General Manager, America’s Best Contact and Eyeglasses
National Vision Inc.
07.2014 - 06.2015
Assistant Manager, America’s Best Contact and Eyeglasses
National Vision Inc.
02.2010 - 06.2014
General Manager/Operations
Service Motors Ford Lincoln Mercury
08.2000 - 05.2009
Property Manager
Alexa Properties
08.2000 - 05.2009
BA in Business Administration with an emphasis on Healthcare Management -
Northwood University
References
References supplied upon request.