Joanne Allaire
West Haven,CT
Summary
Well diverse in customer relations, both in the office and bedside. I am currently looking for a home-base opportunity working on-line as a customer service representative or account manager. Eighteen years experience as an office manger and over 30 years experience as a Personal care assistant has been very rewarding. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
33
33
years of professional experience
Work History
Driver
Uber Driver
05.2018 - 02.2023
- Independent transportation contractor
- As of 12/22 I am Black Diamond and very proud of this! Excellent customer service with a passion for perfection.
- Cleaned vehicle regularly to maintain professional appearance.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Generated consistent referrals and repeat business by providing friendly and fast service.
PCA Personal Care Assistant
A Loving Homecare, LLC
02.2016 - 09.2019
- Working with a 97-year-old client part-time who has heart disease and with Hospice
- Daily socializing and companionship
- Medicine reminders
- Bathing in bed, making his lunch, grooming nails, applying ointments, transfers to commode as needed
- Always bringing a smile to his face
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities, running errands, and household chores.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Home Health Aide / Private PCA
Private Care
08.2010 - 12.2018
- PCA Care Worked with the client in the second stage of cancer
- Used Hoyer lift
- Caring for a client with daily living, showers, cooking, cleaning, bringing the client to Dr appointments, groceries
- Help clients with ROM
- Scheduled and coordinated medical appointments.
- Developed and implemented care plans for clients.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficiency of care by monitoring health status.
Home Health Aide
PCA
02.1991 - 12.2018
- Caring for a handicapped individual with daily activities for a better quality of life
- Client had 2 hip surgeries as well as other health issues
- ROM/exercises, Bathing, cooking, cleaning, changing bandages from operations, including packing the wound
- Driving as needed to Dr appointments and grocery shopping
- Client/friend passed away in 2018.
Case Manager
A New Life Home Care, LLC
10.2012 - 06.2017
- Intake Coordinator for new clients
- Going to new clients homes and coordinating a plan for the client and executing the proper procedures for the care giver assigned to the individual, as welling up with the care giver and the client at least once a month
- Helping hospice clients and family members as a PCA
- Going to nursing homes and volunteering time providing Arts & Crafts and a creative approach bringing smiles to everyone who attended the craft day.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Researched best practices and developed strategies to improve program outcomes.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in community events to promote services and engage with public.
Home Health Aide PCA
Lower Valley Care Associates
10.2015 - 12.2016
- PCA Helping individuals long/short term
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Provided mobility assistance such as walking and regular exercising.
- Transported clients for medical and personal outings.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Office Manager
Hub Ford Sales, Inc
04.1990 - 10.2008
- Taught accounting by daily manual entries (handwritten) in the journals & schedules and processing financial statement
- After which the company upgraded to computers using WEB1000 software
- Completed and finalized all aspects of automobile bookkeeping including Floor-Plan reconciliation, Accounts payable, accounts receivable, sales of new and used as well as parts and service sales journals, processed payroll and commissions
- Prepared and processed contractual agreements for vehicle leasing and finance contracts
- Broke down deals and mailed appropriate documents to Ford Credit and DMV
- Handled customer service concerns and inquiries
- Updated all in-house software, Daily deposits
- Updated and maintained the website with current information.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Dealership Accounting Software
ADP Dealer
King Of Prussia, PA03.2010
High School Diploma -
West Haven High School
West Haven, CT06.1981
Licenses & Certifications
04.2022
Skills
- Financial Management
- Manage Inventory
- Quality Standards
- Accounting
- Customer Service
- Risk Management
- Customer Relations
- Accounts Payable and Receivable
- Scheduling
- Greet Guests
- Training and Development
- Volunteer Relations
- Spreadsheet Tracking
- Account Reconciliation
- Credit and Collections
- Manage Contracts
- Train Employees
- Information Protection
- Workflow Planning
- Information Confidentiality
- Administrative Oversight
- Office Management Software
- Excellent Multitasking Abilities
- Organizational Skills
- Report Preparation
- Employee Coaching and Mentoring
- Clerical Support
- Manufacturing Processes
- Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Driver
Uber Driver
05.2018 - 02.2023
PCA Personal Care Assistant
A Loving Homecare, LLC
02.2016 - 09.2019
Home Health Aide PCA
Lower Valley Care Associates
10.2015 - 12.2016
Case Manager
A New Life Home Care, LLC
10.2012 - 06.2017
Home Health Aide / Private PCA
Private Care
08.2010 - 12.2018
Home Health Aide
PCA
02.1991 - 12.2018
Office Manager
Hub Ford Sales, Inc
04.1990 - 10.2008
Dealership Accounting Software
ADP Dealer
High School Diploma -
West Haven High School
Licenses & Certifications