Jo Anne Aquino
Summary
Capable Patient Access Coordinator dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
23
23
years of professional experience
Work History
Patient Access Coordinator
Hackensack
12.2022 - Current
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Expedited the claim process efficiency by accurately verifying insurance benefits for outpatient services and obtaining authorizations.
- Streamlined the interview process for potential candidates and evaluated employee performance.
Ambulatory Registrar
Hackensack University Medical Center
08.2017 - 12.2022
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Assisted patients with understanding personalized insurance coverage and benefits.
Medical Secretary
Tri-County Orthopedics & Sports Medicine
06.2016 - 08.2017
- Assisted physicians with accurate transcription of medical reports, ensuring timely communication with patients and other healthcare providers.
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
Senior Medical Secretary
New York Presbyterian / Weill Cornell Medical College
11.2006 - 04.2016
- Schedule appointments for both new and existing patients using the scheduling application for exams such as MRI, MRA, EEG, EMG, CT, CTA.
- Answered phone calls and messages for Physicians and handling patient inquiries.
- Assured timely verification and authorization of insurance benefits prior to patient procedures or appointments.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Assisted patients with understanding personalized insurance coverage and benefits.
Certified Medical Assistant
Murray Hill Obstetrician & Gynecologist
05.2004 - 11.2006
- Assisted with patient Urinalysis test
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Scheduling Coordinator
Metropolitan Lithotripter Associates
01.2001 - 05.2004
- Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Supported administrative tasks such as insurance verification and data entry for accurate record-keeping and billing processes.
Education
GED -
University of The State of New York
New York, NY01.2006
Accredited Medical Assistant Certification -
Mandl School, the College of Allied Health
01.1998
High School -
Murray Bergtraum High School For Business Careers
01.1996
Skills
- Microsoft Office Suite: Excel, Word, PowerPoint, Publisher, Outlook
- IDX Medical Software
- EPIC Medical Software
- Customer Service Oriented
- HIPAA Knowledge
References
Furnished upon request
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Coordinator
Hackensack
12.2022 - Current
Ambulatory Registrar
Hackensack University Medical Center
08.2017 - 12.2022
Medical Secretary
Tri-County Orthopedics & Sports Medicine
06.2016 - 08.2017
Senior Medical Secretary
New York Presbyterian / Weill Cornell Medical College
11.2006 - 04.2016
Certified Medical Assistant
Murray Hill Obstetrician & Gynecologist
05.2004 - 11.2006
Scheduling Coordinator
Metropolitan Lithotripter Associates
01.2001 - 05.2004
GED -
University of The State of New York
Accredited Medical Assistant Certification -
Mandl School, the College of Allied Health
High School -
Murray Bergtraum High School For Business Careers
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