Joanne Armstrong

• Developed process documentation to streamline workflows across multiple departments and projects.
• Managed approximately 100 incoming emails daily along with minimum of 10,000 rows x 40 columns of data per week.
• Ensured data accuracy on freight, tax, brokerage and warehouse invoices.
• Established strong relationships with key stakeholders.
• Investigated and resolved alerts regarding unpaid invoices.
• Independently navigated challenges following hire one-week prior to PerkinElmer's. split into separate legal entities.
• Assisted with transition to new Freight Audit and Pay system immediately following hire and split of PerkinElmer Inc.

• Increased OEM royalty report collections from 5% to 85% within six months, recovering millions in overdue royalties and driving additional Vertica software purchases.
• Revised OEM program and contract strategy generating millions in new annual revenue.
• Eliminated customer confusion and reduced internal workload by implementing OEM‑specific product SKUs.
• Improved contract compliance by customizing OEM report templates.
• Delivered global enablement training and provided one‑on‑one support to strengthen sales, deal desk and legal team's understanding of OEM.
• Drafted template for a versatile OEM Product Schedule and drove revisions and ultimate approval with legal, finance and sales teams.

• Identified and actualized millions in renewable revenue streams within first six months of employment.
• Led export compliance efforts across 60 plus business units.
• Negotiated and drafted contracts ensuring compliance with various Regulations including; International Traffic and Arms (ITAR), Export Administration (EAR), Office of Foreign Asset Control (OFAC), Foreign Corrupt Practices Act (FCPA), General Data Protection (GDPR), Health Insurance Portability Act (HIPPA), Defense Federal Acquisition (DFAR), and Federal Acquisition (FAR).
  • Assisted with litigations and maintained integrity of hundreds of license agreements.
• Analyzed contracts to identify risks and recommend mitigation strategies.
• Reviewed and revised contracts to ensure revenue optimization / protection.
• Collaborated with cross-functional teams to address legal queries.
• Developed and presented training materials on export compliance.
• Served as a liaison between N. Harris legal department and external counsel.

• Led contract compliance, proposal development, and program execution for U.S. DoD and international defense customers, driving multimillion‑dollar revenue growth and ensuring alignment with technical and regulatory requirements.
• Navigated complex regulatory frameworks (FAR/DFAR, ITAR, EAR) and executed high‑value negotiations, delivering precise cost/pricing analysis to protect profitability and reduce organizational risk.
• Optimized cross‑functional operations across contracts, export controls, pricing, logistics, and customer engagement, strengthening workflows and enabling teams to deliver mission‑critical results with efficiency and accuracy.
• Streamlined daily operations by coordinating workflow between departments to enhance efficiency.
• Implemented process improvements leading to increased productivity and reduced operational delays.

• Acting as direct supervisor to the ISN’s executive administrative assistant, designed and implemented policies and procedures to ensure seamless operations associated with personnel, facilities, security, management, event planning, and communications.
• Collaborated with Army Research Office to fulfill requirements for annual Army funding reviews.
• Piloted special projects and major assignments for ISN senior management which required agility, rapid decision making and an ability to interpret and convey operating procedures.
• Advocated for and oversaw the installation of critical scientific equipment overcoming a prior rejection of the project by the building controller through a direct submission of a petition to MIT Provost’s Office. Project saved tens of thousands of dollars.
• Executive Administrative Assistant 2002 - 2004
• Assisted director and executive director in the startup and development of a 5-year $50M research center while serving as the primary contact for MIT departments comprised of IT, Security Office, Parking/Transportation, and Facilities. Consolidated, edited and submitted research proposals, presentations, and other materials for 40+ research projects to ensure continued ISN funding.
• Managed wide range of logistics associated with moving the ISN HQ to a new 28,000 sq. ft. secure facility housing 40 research projects.
• Detected error on blueprints of new facility saving MIT tens of thousands of dollars.
• Received MITs 2004 Infinite Miles Award for role in designing and executing the ISN’s first Soldier Design Competition. Judges of this annual competition have included four star General Benjamin S. Griffin, Astronaut Buzz Aldrin and other respected members of US military & academic communities.

• Spearheaded the implementation of 50-bed in-house adolescent treatment program involving marketing, admissions, staff supervision, contract negotiation and managed care authorization.
• Fostered productive interactions and relationships with clients, parents, media, outside agencies, and other stakeholders
• Presided over weekly staff meetings and prepared progress & budget reports for CEO & COO.

Director of Administration – Adolescent Program and Satellite Offices 1999 - 2000

• Acted as direct supervisor providing training, guidance, and leadership to adolescent admissions counselors while playing instrumental role in managing two satellite offices delivering partial hospital care to more than 120 adult clients.
• Devised systems to streamline transportation, liability concerns, sentinel incident reporting, and communications during a period when the Institute was not equipped with e-mail.
• Played key role in the successful expansion of Stonington Institute’s first adolescent partial hospitalization program to include off-campus housing, considerably improving chances for clients to embrace recovery.
• Researched and completed successful annual applications for licensure from Connecticut Board of Education.

Adolescent Program Coordinator 1998 - 1999

• Drafted and developed Stonington Institute’s first outpatient adolescent treatment program including the formulation of admission documentation, marketing, brochures and implementing procedures to comply with regulations.
• Effectively promoted adolescent treatment program; effort resulted in newspaper and magazine articles including a feature on the cover of Juvenile Justice Magazine.
• Case managed clients, including utilization review, discharge planning and facilitating meetings to generate and sign family contracts.

Admissions Counselor 1997 - 1998

• Admitted clients into program following review of medical records.
• Provided advice to family members and callers suffering from addiction.
• Assisted with verbal interventions and non-violent restraints