JOANNE AYALA

West Covina,CA

Summary

Obtain a position where my experience will contribute to an inspiring company, and will enable me to grow as I develop new skills both professionally and personally.

Overview

years of professional experience

Work History

Front Office Coordinator

Catalyst

El Monte, CA

02.2023 - Current

Manage high-volume of visitors and phone calls, build and grow relationships with patients, and vendors
Address customer inquiries and issues, first-contact resolution
Communicate through phone, email, chat, and social media
Maintain company website and products on third-party platform
Provide product knowledge, pricing, and inventory to customers
Maintain accurate records of visitor logs for security purposes and compliance with company policies
Manage order inventory, counting materials, reporting discrepancies, stocking, and pricing inventory

Lead Customer Service Representative

Morris group international

City Of Industry, CA

09.2017 - 01.2023

Trained incoming customer service representatives.
Audited sales orders daily, collected missing documents, confirmed and resolved order discrepancies.
Scheduled orders according to priority, product lead time, inventory, and distribution center delivery dates.
Calculated sales representatives commissions, and discounts, confirmed special pricing programs, provided pricing approvals, and issued credit and debit memos.
Provided inventory information to sales representatives, customers, and multiple distribution centers.
Communicated with other departments regarding engineering, production control, technical, field service, document control, and status of orders.
Reviewed, checked, and edited all completed orders turned in by customer service representatives.

Human Resources / Accounts Payable

Roofmaster

Monterey Park, CA

01.2014 - 04.2017

Supervised hiring process, coordinated job vacancies, reviewed resumes and performed reference checks.
Prepared and updated employment records related to hiring, transfers, promotions, and terminations.
Informed job applicants of duties, responsibilities, benefits, schedules, working conditions, promotions, and opportunities.
Reviewed and verified invoices and check requests.
Processed expense reports and monthly reports.
Prepared and processed electronic transfers and payments.
Resolved purchase orders, contact, invoice, or payment discrepancies; insured credit was received for outstanding memos, and issued stop-payments.
Prioritized invoices according to discounts and payment terms: scheduled and prepared checks.
Maintained vendor files, corresponded with vendors, and responded to inquiries.

Skills

Bilingual in Spanish
Administration and Operations
Customer Service
Office Management
Schedule Management
Human Resources

Accounts Payable
Proficient in Microsoft Excel, Word, Outlook, Adobe, SAP, Salesforce, Hedberg, Quickbooks, Treez and Weedmaps
Progress documentation
Community integration
First Aid and Safety

Timeline