Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Bailey

Lakeland,FL

Summary

To obtain long term employment with a well-established organization where I can fully utilize skills and abilities. Upbeat, loyal and dedicated individual who has a great deal of ambition. A quick learner and always up to a challenge. Can work efficiently on own and working well with others. Seeking a position where I can develop and excel while giving The best to an employer. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Sales

Stitches
01.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Provided positive first impressions to welcome existing, new, and potential customers

Automotive Service Manager

L&J SERVICE CENTER
07.2016 - 09.2019
  • Overseen all operations of auto service unit (sub-contractor for United States Postal Service (USPS)) to ensure compliance with quality standards for repair and maintenance of USPS vehicles
  • Contact and coordinate with clients regarding maintenance and repair schedules of vehicles
  • Oversaw inspections of USPS vehicles to identify faulty components and facilitate. correct processes required for repairs.
  • Supervise activities of automotive service technicians to ensure efficient job performance and timely repairs.
  • Conduct price negotiations regarding contracts with USPS to reach favorable bargain for both management and client.
  • Overseen hiring and training of automotive service team members
  • Maintain accurate record of all accounts and relevant financial information
  • Overseen procurement of vehicle parts, automotive equipment and various other items required in auto service department, including inventory held on hand for necessary and anticipated repairs
  • Ensure automotive service staff complied with all applicable environmental laws and regulations
  • Overseen disposal of wastes such as used engine oil, soot and hazardous materials to ensure adherence to health and safety laws
  • Evaluate performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
  • Handle all client interactions including complaints and assisted in addressing their issues and resolving all challenges as necessary
  • Assign and schedule work duties to auto service staff according to their skills
  • Follow up customers to obtain feedback and ensure they are satisfied with received service
  • Attended workshops, trainings and study relevant publications to stay up to date with developments in automotive service industry.
  • Achieved 50% increase in productivity in fixed operations, parts and service department.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement

Personal/Administrative Assistant and Executive Secretary

BAILEY ENTERPRISES
01.2010 - 01.2019
  • Took care of daily duties of running small businesses and households
  • Handled interviewing contractors for home improvements
  • Performed duties such as shopping, cooking, gardening, cleaning, animal care, event and party planning and transportation of clients as needed.
  • Updated spreadsheets and created presentations to support executives and boost team productivity
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials
  • Coordinated travel arrangements and bookings for executive staff
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning
  • Volunteered to help with special projects of varying degrees of complexity
  • Handled confidential information in professional manner

Office Clerk, Marketing Consultant, Purchasing and Sales

HERITAGE PRODUCT RESOURCE INC.
02.2016 - 07.2016
  • Operations assistant to Owner
  • Oversaw marketing as well as negotiated and handled bids for state, county and city government bids pertaining to outdoor equipment
  • Developed positive relationships with vendors for required products
  • Compiled relevant information necessary to draw up purchase orders for procurement of materials and services as required
  • Oversaw day to day operations with regard to school districts, construction companies and other entities pertaining to bids through completion of projects
  • Prepared contracts for all parties once submitted bids were awarded
  • Acted as liaison between clients and vendors
  • Arranged meetings between parties as necessary; interacting with customers; performed secretarial duties; reading and explaining blueprints to parties; handled scheduling of projects; processed payroll for employees; and handled all bookkeeping needs required for business
  • Perform any other tasks that operations manager needed assistance with
  • Ability to follow directions, multitask and problem solve.
  • Responded to inquiries from callers seeking information
  • Maintained organized files and stocked supplies to support team needs and maximize performance
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment

Department Manager

HOME DEPOT
03.2004 - 06.2010
  • Managed over $300 million in equipment and supplies
  • Increased revenue in department from $100,000.00 to $900,000.00 in less than 6 months due to successful marketing planning and implementation
  • Continually reviewed market conditions and determined effective marketing strategies
  • Handled inventory purchasing for entire store as well as customer's individual special projects
  • Successfully planned and completed bids on large-scale contracts in timely manner
  • Professionally represented Company to several large property management firms, with profitable and proven results
  • Developed business relationships with several large competitors and customers
  • Developed and encouraged team members so that everyone could excel in their employment
  • Worked with Federal Emergency Management Agency, American Red Cross, United States Army, as well as local and state governments as needed, Procurement of materials due to storms within Many States.
  • Proficient in operation of forklift electric ladder pallet jack, electric ladder and electric pallet jack.

Education

High School Diploma -

Fordson High
Dearborn, MI
06.1986

Skills

  • Budget Analysis
  • Tax Return Filing
  • Data Inputting
  • Quickbooks
  • Sales professional
  • Merchandise sales
  • Sales Strategies
  • Staff Management
  • Strategic planning
  • Key Performance Indicators
  • Coaching and mentoring

Timeline

Sales

Stitches
01.2020 - Current

Automotive Service Manager

L&J SERVICE CENTER
07.2016 - 09.2019

Office Clerk, Marketing Consultant, Purchasing and Sales

HERITAGE PRODUCT RESOURCE INC.
02.2016 - 07.2016

Personal/Administrative Assistant and Executive Secretary

BAILEY ENTERPRISES
01.2010 - 01.2019

Department Manager

HOME DEPOT
03.2004 - 06.2010

High School Diploma -

Fordson High

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Joanne Bailey