Joanne A. Barcenilla
Orlando,FL
Summary
Seasoned Business Analyst with a proven track record at FCB. Background in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Highly motivated, detail oriented and customer focused with the means to independently follow through with projects from inception to completion.
Overview
26
26
years of professional experience
Work History
Business Analyst III
First Citizens Bank (formally CIT)
Orlando (remote), FL
09.2009 - Current
- Support for various third-party and in-house enterprise-wide risk assessment tools/applications, such as Moody's CreditLens (CL) and RiskCalc, RMA eStatement Studies, Declination Index, Commercial Credit Central intranet site, Commercial Credit Manual. Duties and responsibilities include, but are not limited to, where applicable: working closely with IT/Vendors to provide efficient end-user support and issue resolution; assisting with renewal and invoice payments; developing/maintaining custom CL financial summary reports; assisting in User Acceptance Testing to include drafting test scripts and ancillary documentation related to customizations, collecting, reviewing and remediating user test issues; participating in disaster recovery testing; processing annual RMA Submissions; processing account requests; troubleshooting user issues; maintaining user lists and access procedures; maintaining intranet content and assisting with issues/enhancements/change requests; working with outside vendor to publish Credit documents; producing Job Aids for Credit Administration
- Assist with administrating enterprise-wide governance Committees/Councils. Duties and responsibilities include, but are not limited to: setting up and maintaining meeting logistics; maintaining logs for tracking meeting attendance, minutes, governance documents scheduling, follow-up items, etc.; working closely with Business Units to assist with governing credit documents such as Industry White Papers, Credit Standards, Policies, Procedures and Charters; gathering, packaging and distributing meeting materials, producing meeting minutes
- Supported vendor relationships and was product administrator for D&B, Equifax, Experian, Credit Risk Monitor, IBISWorld, PayNet and Westlaw applications
Consultant
M & G PACKAGING CORPORATION
Exton, PA
09.2007 - 09.2009
- Assisted in technical support when needed
- Supported in the design and development of the company’s e-commerce site with order processing and shopping cart facilities, using Microsoft FrontPage and Excerpo Storefront
Sr. Business Analyst
CIT
Livingston, NJ
01.2007 - 09.2007
- Assisted in the implementation of a new client/server loan origination system (Empower) for CIT’s Home Lending business unit
- Responsibilities included providing support for all business activities relating to the LOS with key contact points including field office management and operations, home office staff, implementation team, development team, and QA; functioning in an active role in driving requirements for management reporting; developing and executing test plans; facilitating the user acceptance test initiative; communicating issues and status in a timely manner to the LOS project manager and implementation team
Sr. Business Analyst & Project Management / Technical Support Analyst
CIT
Livingston, NJ
01.2002 - 01.2007
- Supported a portfolio asset management system (InfoLease) for multiple CIT business units
- Responsibilities included resolving end user problems via in-house, telephone, or electronic support where standard procedures have failed in order to isolate or correct system or software failures; entering, monitoring and tracking projects via Remedy from reported date until completion; acting as a liaison between customers and the development team to guarantee high impact problems and customizations are resolved in a timely and satisfactory manner; gathering business requirements and translating into functional specifications for system enhancements and bug fixes; executing unit testing to ensure accuracy and customer satisfaction; assisting customers in user acceptance testing; coordinating program elevations with QA, production support, development and customers; running queries and creating ad hoc reports upon customer request; conducting project meetings and accountable for project plan, tracking and analysis; maintaining user templates for security and creating user ids / passwords; thoroughly documenting all technical and functional aspects of projects for internal use and customers; performing user training and demos in-house or via web conferencing through Glance sessions
Business Analyst
CIT
Livingston, NJ
03.2000 - 01.2002
- Supported web-based applications (Internet and Intranet) for the CIT Equipment Financing business unit
- Responsibilities included gathering business requirements; producing test scripts for manual/automated test execution; assisting in project tracking; completing QA required documentation for new development and enhancement elevations; assisting with application demonstrations, training and help desk issues; creating user manuals
Jr. Business Analyst
CIT
Livingston, NJ
03.1999 - 03.2000
- Maintained a custom PowerBuilder client/server application for CIT’s Small Business Lending business unit
- Responsibilities included performing analysis on business requirements and translating into recommended solutions; interacting with end-users to help provide strategic direction from both a technical and business perspective; developing functional specifications for bugs and enhancements; assisting end-users with system related problems
Y2K Coordinator
OLSTEN STAFFING SERVICES
Parsippany, NJ
10.1998 - 03.1999
- Temporary position at CIT
- Supported a variety of Y2K initiatives for CIT’s Small Business Lending business unit
Education
DIPLOMA - Web Development and Business Programming
The Chubb Institute
Parsippany, NJ01.2001
BS - Mathematics
Montclair State University
Montclair, NJ01.1998
Skills
- Web Development Skills (HTML, DHTML, XML-XSL, JavaScript, Java, CSS)
- Visual Basic experience
- DB Proficiency (SQL, Orable, Access)
- Skilled in Microsoft Office Applications
- Experience with MS Project, MS Visio, MS FrontPage, SharePoint, SnagIt, SalesForce, Adobe Acrobat and Photoshop, Citrix
Technicalsummary
HTML, DHTML, XML-XSL, JavaScript, Java, Visual Basic 6.0, SQL, Oracle 8i, MS Access, MS Office, MS Project, MS Visio, MS FrontPage, MS SharePoint, SnagIt, SalesForce – ResolveIt, Adobe Acrobat, Adobe Photoshop, Citrix, Terminal Services, Glance, InfoLease, Remedy, Rational Robot, Rational ClearQuest
References
References available upon request.
Timeline
Business Analyst III
First Citizens Bank (formally CIT)
09.2009 - Current
Consultant
M & G PACKAGING CORPORATION
09.2007 - 09.2009
Sr. Business Analyst
CIT
01.2007 - 09.2007
Sr. Business Analyst & Project Management / Technical Support Analyst
CIT
01.2002 - 01.2007
Business Analyst
CIT
03.2000 - 01.2002
Jr. Business Analyst
CIT
03.1999 - 03.2000
Y2K Coordinator
OLSTEN STAFFING SERVICES
10.1998 - 03.1999
DIPLOMA - Web Development and Business Programming
The Chubb Institute
BS - Mathematics
Montclair State University
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