Joanne Bean, PHR

Dynamic, results oriented, transformational human resources leader with 20+ years of experience in developing and executing strategic initiatives. Demonstrated ability to optimize business operations and deliver timely, value-added human capital solutions. Highly effective People Business Partner with proven success in developing relationships cross-functionally and globally to deliver excellence business outcomes.

Business Partner: Trusted partner working with Senior Leadership and Executives, VP and Directors in cross functional matrixed teams solving complex business issues such as, organizational realignment, org design, engagement, acquisitions, financial risks, ethical and conflicts of interest concerns, as well as talent strategy. People workstream lead on M&A for Episource, pre and post close strategy. Assess competitive marketplace trends analysis with success in compensation, resulting in enhanced quarterly bonus program, with metrics to drive business in Quality, Service, Safety, and Cost, resulting in 93% of employees receiving awards, reducing turnover, and maintain care results. Employee and leadership engagement and experience, complete data analysis and trends by leader identify top leadership investments/commitments for impact. Risk and Quality, Provider In office solutions top tier employee experience survey with 82% in 2022 (+3.7 YoY). Utilized trend data from termination and turnover to increase market adjustment of coders from recommended 25% of range for min pay to 35% of market pay for Optum Insight. HR Project Lead for quality accreditation resulting in successful Joint Commission and URAC Accredo accreditation and Hospital Accreditations. Compliance, ethics, and culture ambassador. Coach and mentor to leaders, individual contributors and People team members fostering development planning and execution. Successful track record of meeting and exceeding business results through people, ex, double digit increase in NPS customer scores in 2022.




Change Agent- Led People team in hosting change transformation leadership series (5 months) to 268 global leaders in OGA, XLHealth and US locations using the ADKAR model/tools. Led three major reorganizations advising on strategy and vision, impacts to business initiatives and people processes, such as service delivery and automation. Developed comprehensive wage analysis to increase starting wage and build productivity metrics for clinical/professional staff. Resulted in reduced turnover by 10%. Project team for work at home resource toolkit for leaders in Covid-19 and site shutdowns for Optum. Assess culture drivers and change agility with acquisitions (Medco to Express Scripts, Equian to Optum, Payer Operations reorg, Change Healthcare and now Episource) using planning and competency modeling to determine work design, spans and layers as well as service delivery to build the future of our workforce needs. Experience with 11 acquisitions from 30 -25,000 FTEs with from due diligence to pre and post close integration. Created safety culture with investment of 100% of staff OSHA 10 hour certified, resulting in Presidents Safety award in 2007 AND 2009 for over 1 million consecutive work hours without a lost work time case.




Business Fluency: Create and utilize workforce planning and talent assessment/review and development potential filling talent gaps and growing our talent pipeline. In WV, with largest change to waiver protocols for persons with disabilities under Medicaid, made core changes to lead and program management functions to provide excellence in care, while state legislative changes resulted in 35% reduction in reimbursement rates. Domo expert, using data to manage people business, such as leadership engagement and experience, analysis and trends by leader, assist with action plans and top leadership investments/commitments for impact, resulting on 3.7% EXI increase 2021 to 2022. Created and conducted Leadership Development initiatives and leader education for frontline leaders to Exec teams.




Visionary Leadership: Guided by UHG core values, Integrity, Compassion, Relationships, Innovation and Performance, work in lock step with executive team partner to create goals to drive key initiatives top down. Multiple organizational redesigns while surpassing revenue target for 2022 and NPS goal. Process improvement through Six Sigma Leadership certification and project sponsor for reducing “time to fill” positions reducing #days from 53 to 31 days. Start-up people partner for global facility maintenance contract adding 520 positions (quadrupling in size) in 13 locations in the US over 4 years. HR leader for JV partnerships in Australia and Brazil. Established Global HR metrics as a business driver. Facilitated 40% staff reduction partnering with external Legal resource to ensure WARN state and federal guidelines met resulted in zero adverse impacts.




Emerging Capabilities: Increase global utilization in Risk and Quality, increasing staffing in India and Ireland while maintaining headcount in US, and increasing revenue. Led Human Capital Payer cost reduction and implementation through tracking, finance and operations collaboration resulting in 40M cost reductions. Stay current on trends such as automation and artificial intelligence to move business initiatives forward such as coding modernization, resulting in double digit growth with no added headcount.




Culture Diversity and Inclusion: Lead culture diversity and inclusion efforts for all Payer (part of core team) and in past companies. Utilized talent reporting and analytics for increased awareness of selection and succession specifically for persons of color and women in senior leadership. Active in 5 ERG’s and champion local employee action committee and grass roots business led team driving culture, DEI, and manager effectiveness and overall employee experience. Cultivate education of understanding of Health Equity across 1000 people leaders of Payer team and HC team resulting in real life scenarios and personal connection for leaders and staff to connect with health equity factors and tying it back to OptumInsight product delivery. Led to 60+ nominations for DO GOOD NOW Challenge, contest to create new product/services to impact health equity within OptumInsight and potential 1M investment of winning idea. Project Lead for Divisional Women in Retail kick-off “Lead Better, Dream Bigger” with 3 simultaneous locations in IL, IN and KY hosting over 100 women leaders, 20 team members and 5000+ participants through Walmart TV satellite broadcast in US Walmart, Sam's and Logistics locations.




People Excellence- Talent development and management by leading proactive talent and people partnering with VP Ops and Sr. Directors in on going talent meetings. Deliverables include activity in succession, exposure to special projects and decrease in competency gaps, forecast planning of open positions, and top to bottom development planning across enterprise. Increased talent development and cross site exposure of people leaders 29+ and created people practices for performance improvement and corrective coaching for all sites. Drove “Develop 2 Lead” quality in mentoring matches, event participation, placement tracking, talent gap analysis, learning and development needs. Hosted multiple educational offerings to team including, Birkman Assessment, New Leader Assimilation, Situational Leadership, Conflict Resolution for leaders. Start-ups with global facility maintenance contract adding 520 positions (quadrupling in size) to 13 locations in the US over 4 years. HR leader for JV partnerships in Australia and Brazil. Established Global HR metrics as a business driver. People full cycle recruitment and employee relations for 1000+ direct, and 700+ indirect staff in IL, NC, FL, IN and United Kingdom. Managed transition of JV partner to direct hire in two UK locations created culture education to bridge cultural differences cross countries. Shut down and Workforce Reductions- under federal and state WARN regulations, led people strategy and decommissioning of services. Created alumni network for laid off staff with 50% rehired in 18 months

Professional in Human Resources (PHR); Career Architect; OSHA 10 Hr; Six Sigma Leadership Certificate

Indiana SHRM, Ohio SHRM, Illinois SHRM; Susan G Komen Race for the Cure; Trusted Mentors, Inc; Teens Encounter Christ Board Member; Blood Donor; Big Brothers Big Sisters; United Way; YWCA;