Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Benn

Kissimmee,FL

Summary

Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 10 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of 3 department. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Enterprising Department manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 15 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of 3 department. Enterprising successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

20
20
years of professional experience

Work History

Department Manager

Walgreens
03.2007 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.

Sales Associate

Daffy's
07.2004 - 09.2006
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Processed product returns and assisted customers with other selections.
  • Maintained records related to sales, returns and inventory availability.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

Education

High School Diploma -

Barataria Senior Comprehensive
Trinidad And Tobago
09.1987

Skills

  • Cost Planning
  • Work Planning and Organization
  • Team Supervision
  • Employee Coaching and Motivation
  • Retail Management
  • Customer Service
  • Coaching and Mentoring
  • Scheduling and Coordinating
  • Staff Hiring and Retention
  • Daily Task Assistance

Timeline

Department Manager

Walgreens
03.2007 - Current

Sales Associate

Daffy's
07.2004 - 09.2006

High School Diploma -

Barataria Senior Comprehensive
Joanne Benn