Joanne Bias
Las Vegas,NV
Summary
Dynamic leader with extensive retail experience in operations management, team leadership, and sales analysis. Proven track record of adapting to new challenges and environments effectively. Focused on continuous learning and personal development to drive team success. Seeking opportunities for growth and development in a new field
Overview
18
18
years of professional experience
Work History
Store Manager
Tommy Bahama
05.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Dual Store Manager
Tommy Bahama
01.2022 - 09.2022
- Played an integral role in two successful store openings, ensuring smooth transitions from construction to fully operational retail environments while minimizing delays or disruptions.
- Oversaw store layout design changes to create a more appealing shopping experience for customers and maximize sales floor space utilization.
- Analyzed financial data to identify trends and areas of improvement, adjusting business strategies accordingly for better profitability outcomes.
- Managed payroll processes accurately while adhering to budgetary constraints set forth by upper management.
- Facilitated communication between head office personnel and individual store teams by acting as a liaison between both parties.
- Enhanced employee morale with regular feedback sessions and team-building activities, leading to a decrease in turnover rates.
- Addressed customer complaints promptly and professionally, turning potential negative experiences into positive resolutions that fostered loyalty from clients.
- Increased overall customer satisfaction by implementing effective sales strategies and exceptional customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented loss prevention strategies, leading to a significant reduction in shrinkage rates across both store locations.
Dual Store Manager
Tommy Bahama
05.2020 - 09.2021
- Played an integral role in two successful store openings, ensuring smooth transitions from construction to fully operational retail environments while minimizing delays or disruptions.
- Oversaw store layout design changes to create a more appealing shopping experience for customers and maximize sales floor space utilization.
- Analyzed financial data to identify trends and areas of improvement, adjusting business strategies accordingly for better profitability outcomes.
- Managed payroll processes accurately while adhering to budgetary constraints set forth by upper management.
- Facilitated communication between head office personnel and individual store teams by acting as a liaison between both parties.
- Enhanced employee morale with regular feedback sessions and team-building activities, leading to a decrease in turnover rates.
- Addressed customer complaints promptly and professionally, turning potential negative experiences into positive resolutions that fostered loyalty from clients.
- Increased overall customer satisfaction by implementing effective sales strategies and exceptional customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented loss prevention strategies, leading to a significant reduction in shrinkage rates across both store locations.
Retail General Manager
Tommy Bahama
12.2016 - 09.2021
- Promoted an inclusive atmosphere within the store, addressing employee concerns promptly and fairly.
- Streamlined operations by identifying areas for improvement and implementing new processes.
- Ensured compliance with company policies, safety regulations, and local laws by conducting regular audits and inspections.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Store Manager
Tommy Bahama
05.2015 - 12.2016
- Recruited to launch store and execute all related functions, including hiring opening staff, coordinating with construction teams, loading fixtures, hardware, office supplies, and products while assembling everything.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Store Manager
Tommy Bahama
02.2014 - 05.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Elevated sales and reduced shrinkage by delivering exceptional customer service and maintaining adherence to standard practices, transforming one of worst performing stores for inventory into achieving well below
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
Tommy Bahama
10.2012 - 02.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Hired, trained and mentored new staff members, ensuring they were well-equipped to excel in their roles from day one.
- Conducted comprehensive performance reviews
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Approved regular payroll submissions for employees.
- Established and upheld visual standards aligned with brand guidelines to enhance product promotion and maximize sales.
Assistant Store Manager
Tommy Bahama
07.2012 - 10.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reported issues to higher management with great detail.
- Orchestrated weekly team scheduling, positioning top performers during highest traffic times and facilitating event and project preparations..
Assistant Store Manager
Tommy Bahama
07.2007 - 07.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Spearheaded coordination and execution of multiple in-store events alongside assistance for annual golf tournament.
Education
Bachelor of Science - Marketing Management
- Completed advanced courses in French and German.
Skills
- Multitasking and organization
- Outstanding communication skills
- Problem-solving
- Friendly and positive
- Team leadership and mentoring
- Operations management
- Retail inventory management
- Policies and procedures
- Sales expertise
- Payroll management
- Sales analysis
- Project management
Accomplishments
- Generated over $3.4M in sales and exceeded the store's yearly goal by almost 10% in 2022.
- Exceeded monthly store sales goals 10 months in a row in 2022.
- Was one of two stores in the district to exceed their yearly goal in 2019.
- Used Microsoft Excel to develop payroll tracking spreadsheets.
- Supervised team of 8-12 staff members.
- Trained, mentored and developed at least 8 team members into successful management positions.
Languages
Spanish
Native or Bilingual
French
Professional Working
German
Elementary
Timeline
Dual Store Manager - Tommy Bahama
01.2022 - 09.2022
Store Manager - Tommy Bahama
05.2020 - Current
Dual Store Manager - Tommy Bahama
05.2020 - 09.2021
Retail General Manager - Tommy Bahama
12.2016 - 09.2021
Store Manager - Tommy Bahama
05.2015 - 12.2016
Store Manager - Tommy Bahama
02.2014 - 05.2015
Store Manager - Tommy Bahama
10.2012 - 02.2014
Assistant Store Manager - Tommy Bahama
07.2012 - 10.2012
Assistant Store Manager - Tommy Bahama
07.2007 - 07.2012
University of Arkansas - Bachelor of Science, Marketing Management
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