Joanne Binney
Williston,FL
Summary
Professional retail worker known for high standards and results-driven approach. Adept at fostering team collaboration and consistently meeting customer satisfaction goals. Reliable and adaptable, ensuring smooth operations and handling customer inquiries with ease. Skilled in cash handling, inventory management, and maintaining welcoming store environment.
Overview
2026
2026
years of professional experience
Work History
Cashier Assistant
Winn Dixie
- Maintained cleanliness and organization of checkout area to promote safety and accessibility.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Assisted customers with purchases and inquiries to enhance shopping experience.
- Handled customer complaints and resolved issues to maintain satisfaction and loyalty.
- Stocked shelves and organized merchandise to improve product visibility for customers.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
- Streamlined transaction times with effective cash handling and scanning techniques.
- Participated in store meetings, contributing ideas for improving customer service and operational efficiency.
- Conducted price checks for customers, facilitating smooth shopping experience.
- Maintained accurate cash drawer through careful cash handling and reconciliation processes.
- Resolved customer complaints with patience and professionalism, maintaining store reputation.
- Increased store loyalty by engaging customers with friendly and helpful service.
- Reduced transaction errors by attentively scanning items and entering data.
- Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
- Enhanced customer checkout experience by providing efficient and accurate transaction processing.
- Improved team morale, leading by example and supporting coworkers during peak hours.
- Maintained clean and organized checkout area, contributing to positive shopping environment.
- Ensured compliance with health and safety regulations, creating safe shopping environment.
- Facilitated smooth shift changes by thoroughly communicating with incoming and outgoing staff.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
Caregiver
Self Care
- Monitored client health conditions, recognizing changes and reporting to appropriate parties.
- Provided companionship and emotional support, enhancing overall well-being of clients.
- Trained new caregivers on procedures, fostering a collaborative team environment.
- Implemented safety protocols to minimize risks and ensure compliance with regulations.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Cashier
Gas Station
10.2023 - 04.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Assisted in stocking shelves, ensuring product availability and organization.
- Implemented effective upselling techniques to increase overall sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
District Lead Pharmacy Technician
CVS Pharmacy
11.1998 - 10.2005
- Supervised daily pharmacy operations ensuring compliance with safety protocols and regulatory standards.
- Managed medication inventory, optimizing stock levels and reducing waste through efficient ordering processes.
- Trained and mentored junior technicians, enhancing team performance and improving service quality.
- Implemented workflow improvements that increased prescription processing speed and accuracy across multiple locations.
- Developed training materials for new hires, facilitating smoother onboarding and knowledge transfer within the team.
- Collaborated with healthcare providers to address patient needs, ensuring timely access to medications and services.
- Analyzed operational data to identify trends, driving strategic decisions for resource allocation and efficiency enhancements.
- Led cross-functional initiatives to integrate new technologies, improving overall pharmacy service delivery and patient satisfaction.
- Coordinated inventory management efforts across multiple locations, ensuring optimal stock levels and minimizing wastage due to expired medications.
- Provided exceptional customer service while accurately filling prescriptions under strict time constraints.
- Established strong working relationships with peers in other districts, sharing knowledge and best practices to drive overall organizational success.
- Maintained compliance with federal, state, and company regulations, ensuring safe and effective pharmacy operations.
- Improved patient care by streamlining pharmacy processes and implementing efficient medication dispensing techniques.
- Reduced inventory discrepancies by conducting regular audits and implementing a robust tracking system for medications.
- Ensured accuracy in medication preparation by diligently following standard operating procedures and guidelines.
- Increased operational efficiency by training and mentoring junior pharmacy technicians on best practices and protocols.
- Assisted pharmacists with medication therapy management services, contributing to improved patient outcomes across the district.
- Developed strong relationships with healthcare providers, facilitating seamless coordination for prescription processing.
- Collaborated with pharmacists to optimize workflow, resulting in improved productivity within the district.
- Enhanced customer satisfaction through effective communication and timely resolution of medication-related issues.
- Played a key role in achieving district-wide performance targets through diligent monitoring of financials and metrics-driven performance management.
- Implemented quality control measures for compounded medications, guaranteeing consistent product quality for patients.
- Contributed to the development and updating of pharmacy technician training materials, ensuring all team members received comprehensive instruction on relevant topics.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
No Degree - Pharmacy Technician
Stanford University
Palo Alto, California, CAHigh School Diploma - General Studies
Frankfort High
Philadelphia, PA06.1979
Timeline
Cashier
Gas Station
10.2023 - 04.2025
District Lead Pharmacy Technician
CVS Pharmacy
11.1998 - 10.2005
Cashier Assistant
Winn Dixie
Caregiver
Self Care
No Degree - Pharmacy Technician
Stanford University
High School Diploma - General Studies
Frankfort High