Summary
Overview
Work History
Education
Skills
Timeline
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Joanne Blanchette

Summary

Innovative Healthcare Consultant and Administrator dedicated to boosting all areas of operations and business administration in healthcare industry. Driven leader with proven track record of enhancing operations by conducting in-depth analysis and implementing changes yielding impactful results. Proficient in hospital management software. Commended for developing cost-effective solutions and methods and improving work efficiency.

Overview

30
30
years of professional experience

Work History

Executive Director/Healthcare Consultant

Navin Haffty And Associates
04.1997 - 02.2017
  • Developed and maintained electronic record management systems to analyze and process data.
  • Consulted with healthcare professionals on business decisions.
  • Created and implemented organizational policies and procedures.
  • Performed as primary liaison for clients, political stakeholders, providers and public policy associations, lobbyists and partner organizations.
  • Produced detailed and relevant reports for use in making business decisions.
  • Assisted hospital directors and Information Systems in developing strategic business plans to enable all hospital departments to utilize new information system optimally
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Oversaw consultants weekly work assignments ensuring optimal deliveables to hospitals
  • Documented all engagement deliverables to Navin Haffty and hospital management including issues and recommendations for resolution
  • Assisted with regulatory issues such as compliance.

Director of Patient Access Services

Lawrence Memorial Hospital/Hallmark Health Systems
09.1992 - 04.1997
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Substitute Teacher, K-Eighth Grade

Medford Public Schools
02.1987 - 09.1992
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Education

Associate of Applied Science - Medical Assisting

Chandler School For Women
Boston, MA

Skills

  • Human Resources
  • Business Development
  • Community Engagement
  • Case Management

Timeline

Executive Director/Healthcare Consultant

Navin Haffty And Associates
04.1997 - 02.2017

Director of Patient Access Services

Lawrence Memorial Hospital/Hallmark Health Systems
09.1992 - 04.1997

Substitute Teacher, K-Eighth Grade

Medford Public Schools
02.1987 - 09.1992

Associate of Applied Science - Medical Assisting

Chandler School For Women

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Joanne Blanchette