Hi, I’m
Joanne Terris
CUSTOMER SERVICE PROFESSIONAL
Mays Landing,NJ
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
years of professional experience
1
Certification
Work History
Self-Employed
Homemaker
01.2023 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Organized and detail-oriented with a strong work ethic
- Demonstrated strong organizational and time management skills
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Sturdy Savings Bank
Customer Service Representative / Teller
01.2021 - 01.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Ocean First Bank
Personal Banker
05.2017 - 10.2020
Job overview
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients
- Cross-sold bank products and services to meet customer needs and provide options
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Ocean City Home Bank
Customer Service Representative Late Shift Supervisor
12.2013 - 05.2017
Job overview
- Coordinated shift operations, ensuring smooth workflow and efficient task completion
- Improved team performance by monitoring individual progress and providing constructive feedback
- Trained new staff members, ensuring adherence to company standards and procedures
- Fostered positive work culture by encouraging teamwork and collaboration
Ocean City Home Bank
Bank Teller
10.2006 - 12.2013
Job overview
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
Widener UniversityWilmington, DE
Associate of Science from Business Administration And Finance
05.1991
University Overview
- Dean's List All Semesters
- Awarded Who's Who In Junior American Colleges
- Treasurer of Hillel and International Friendship Club
- Professional Development: Business Related Courses
Skills
- Customer Service
- Effective Listening
- Critical Thinking
- Data Entry
- Relationship Building
- Complaint Resolution
- Account Updating
- Client Relations
- Follow-up Skills
- Product Knowledge
Accomplishments
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Up-sold products and motivated customers to upgrade current product plans.
Certification
- Digital Banking Certificate – Various accredited institutions and organizations.
- Certified Bank Teller (CBT) - Institute of Certified Bankers.
- Banking and Finance Certification - American Bankers Association.
- Sales and Service Certification - Various accredited institutions and organizations.
- Customer Service Representative (CSR) Certificate - Various accredited institutions and organizations.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Elementary
Timeline
Homemaker
Self-Employed
01.2023 - Current
Customer Service Representative / Teller
Sturdy Savings Bank
01.2021 - 01.2023
Personal Banker
Ocean First Bank
05.2017 - 10.2020
Customer Service Representative Late Shift Supervisor
Ocean City Home Bank
12.2013 - 05.2017
Bank Teller
Ocean City Home Bank
10.2006 - 12.2013
Widener University
Associate of Science from Business Administration And Finance
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