Joanne Bonar
Vancouver,WA
Summary
Dynamic professional with extensive hands-on experience in home care, adept at navigating challenges with a proactive, solutions-focused approach. Recognized for strong problem-solving abilities and a creative mindset that fosters adaptability in diverse situations. Results-oriented individual dedicated to making meaningful contributions while advancing organizational goals. Committed to delivering exceptional care and support, ensuring the highest standards of service excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Home Care Aide
Home Instead
12.2024 - Current
- Provides assistance with daily living activities such as bathing, dressing, and meal preparation
- Supports clients with companionship and helps them maintain a safe and comfortable environment
Customer Account Specialist
CH Robinson
03.2021 - 11.2025
- Engage with customers and internal team to proactively identify efficiencies and create processes that improve the quality of the customer experience
- Responsible for lane/load level pricing activity on the daily/weeklyadjusting strategy as appropriate, based on customer direction and market conditions
- Collaborate with account management team for account optimization, ensuring the customer is leveraging Robinson technology
- Drives daily adherence to client KPI strategy, while supporting KPI conversations with customer
- Works closely with client and internal account team (including Operations, Capacity and Account Management) to ensure quality and continuous improvement for Tier 1 weekly goal
- Build new relationships within the customer organization and cultivate existing relationships
- Manage customer requests and provide updates to ensure action is taken
- Uses knowledge and daily interaction with customer to help Account Team with business decisions and strategy
Customer Billing Representative
Spectrum
05.2020 - 03.2021
- Customer service role using patience and strong communication skills to uncover customer needs
- Adjusted services to maximize customer usage
- Upheld positive customer relationships
Manager
Nashville Pet Products
12.2017 - 03.2020
- Managed an established retail business with 7 person staff
- Ensured excellence in customer service while maintaining the principles and service standards of the company
- Conducted daily & weekly operations, including payroll, scheduling, managed orders & deliveries, and special orders driven by customer needs
- Remained up to date on current issues in the pet industry to help our customers and pets live their best lives
- Networked with local rescue organizations in various community outreach programs
- Hosted adoption events to boost awareness, grow sales and find new homes for pets
- Implemented 3 Steps of Service for customer interactions and maximize sales
Lead Bartender/Server
Bermuda Run Country Club
04.2017 - 11.2017
- Provided exceptional STAR service to members in cocktail, dining and banquet settings
- Excelled at customer service using ClubCorp service standards and 3 Steps of Service method
- Operated Beverage Cart including inventory management, bank balancing, and observing proper course etiquette
Guest Service
Graylyn Manor
06.2016 - 04.2017
- Maintained Gold Star level of guest relations
- Executed front of house operations
- Provided exceptional service in a cocktail, fine dining and banquet environment
Owner/President
Dog’s Day Pet Care
04.1999 - 01.2016
- Operated pet care business in a highly competitive market
- Established client relationships by understanding expectations and developing solutions to fulfill their needs
- Developed new business leads through client recommendations
- Utilize excellent problem-solving skills to consistently exceed client expectations
- Built up networking relationships with local pet stores, vets and other dog walkers
- Managed company finances including client invoicing, accounts payable & receivable, and monthly budget plans
Education
Associate of Science -
Santa Fe College
Gainesville, FLSkills
- Customer/Client service
- Financial/Expense management
- Problem solving
- Team leadership
- Training & development
- Marketing
- Research
- Lead Generation
- Networking
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Organization and time management
- Verbal communication
Accomplishments
- Guided client through a successful downsizing process and move to assisted living, promoting safety and continuity of care.
- Successfully resolved carrier disputes, earning Tier 1 status for Publix Super Markets in both Q2 and Q4.
- Worked collaboratively with a team of eight on the development of the Publix Plan of Action, supporting strategic transportation initiatives.
- Utilized Microsoft Excel to create and manage transportation tracking spreadsheets for performance monitoring.
Certification
- HCA - Home Care Aide
- WA State Home Care Aide License
- PADI Open Water Diver
- Primal RAW Level 2
- Stella & Chewy’s Silver Level
- RawU, Steve’s Real Food
- Tucker’s Raw
Timeline
Home Care Aide
Home Instead
12.2024 - Current
Customer Account Specialist
CH Robinson
03.2021 - 11.2025
Customer Billing Representative
Spectrum
05.2020 - 03.2021
Manager
Nashville Pet Products
12.2017 - 03.2020
Lead Bartender/Server
Bermuda Run Country Club
04.2017 - 11.2017
Guest Service
Graylyn Manor
06.2016 - 04.2017
Owner/President
Dog’s Day Pet Care
04.1999 - 01.2016
Associate of Science -
Santa Fe College