Joanne Bonny
Fredericksburg,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Heritage House Of Virginia
Stafford, VA
04.2024 - Current
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained detailed records of services performed on clients.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Tracked and reported clients' progress based on observations and conversations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Professional Wait Staff
Bungalow Alehouse
05.2023 - 01.2025
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Adapted to high-pressure environments, ensuring efficient service delivery.
- Processed payments using digital systems and managed cash transactions efficiently.
- Provided exceptional customer service and resolved conflicts efficiently.
- Opened the restaurant daily, ensuring the dining area was fully prepared for customer service.
TA/IA
Prince William and Alexandria City Public Schools
10.2023 - 02.2024
- Proctored examinations and monitored for cheating.
- Assisted in the development of individualized education plans (IEPs) for special education students.
- Supported classroom teacher in managing a diverse classroom of students.
- Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Participated in professional development workshops to improve teaching skills and knowledge.
Lead Teacher
Laugh N Learn Daycare
Stafford, VA
12.2021 - 01.2023
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
- Assisted in developing and implementing daily activities that support children's physical, emotional, and intellectual growth.
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
- Implemented effective behavior modification techniques to enhance student engagement.
- Approved time sheets for payroll using system.
Account Developer
Intuit
Fredericksburg, VA
09.2019 - 04.2020
- Acquired new users and expanded existing customer base within the Intuit ecosystem.
- Identified areas where cost savings could be achieved without compromising on quality standards.
- Assisted customers with activating and configuring new products and services.
- Responded promptly to customer inquiries and complaints in a timely manner.
- Identified prospective customers by using business directories and following leads from existing clients.
- Provided customer service support, including responding to inquiries and resolving complaints.
Education
Bachelor of Social Work - Social Work
Virginia Commonwealth University
Richmond, VA01-2027
Associates degree -
Germanna Community College
12.2020
High School Diploma -
North Stafford High School
Stafford, VA01.2014
Skills
- Cultural Competence and Diversity Awareness
- Building and maintaining good relationships with customers/clients
- Computer proficiency
- Resilience
- Organization and prioritization
- Adaptability and flexibility
- Curiosity
- Problem-solving abilities
Certification
- Certificate in education
Timeline
Direct Support Professional
Heritage House Of Virginia
04.2024 - Current
TA/IA
Prince William and Alexandria City Public Schools
10.2023 - 02.2024
Professional Wait Staff
Bungalow Alehouse
05.2023 - 01.2025
Lead Teacher
Laugh N Learn Daycare
12.2021 - 01.2023
Account Developer
Intuit
09.2019 - 04.2020
Bachelor of Social Work - Social Work
Virginia Commonwealth University
Associates degree -
Germanna Community College
High School Diploma -
North Stafford High School
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