Joanne Boron
Vernon,CT
Summary
Experienced customer service professional adept at managing customer interactions and resolving issues promptly. Committed to fostering team collaboration and consistently achieving positive outcomes. Recognized for adaptability in dynamic environments and proficiency in handling diverse customer concerns and inquiries.
Overview
29
29
years of professional experience
Work History
Portfolio Manager
CORE Communication LLC
08.2024 - 03.2025
- Liaison between Building Management Companies and Telecommunications Carriers
- Provided Cost Savings Reports
- Identified Telephone Lines
- Re-contracted current services and fees.
- Upgraded and or cancelled services, telephone lines.
- Managed Projects - moving clients off of copper telephone lines to alternative options for Life Safety Equipment.
- Installation of Hosted Phone Systems - RingCentral; Spectrotel 8x8; New Horizon.
- Work with Carriers Technical Support team for remote troubleshooting.
- Created portal access for billing, reference purposes.
Senior CSR
VIXXO
06.2018 - 05.2024
- Intake of inbound calls from the Service Contractor and/or Client
- Outbound calls to vendors for follow-up on all open calls
- Example: Parts on order, Return ETA’s, Quote has been approved, Missed ETA’s
- Manage the Sprouts and Natural Grocers shared mailboxes on assigned days
- Assist Service Providers with any invoicing issues
- Run reports out of Siebel; Nuvolo for cleanup, outreach to the vendor
- Assist the account teams with any training, questions
- Assist with the PM Compliance for the Grocery Team
- Assist with any projects provided to me from the team
- Assist the team with Onboarding new hires
- Side Project presented to me most recently to assist the Benefits Team
- Manage the Shared Mailbox
- Color coded the e-mails to make it easier for all parties involved to see which ones they need to act on
- Created individual forms for employees out on leave
- Created a Life Event Change SOP for the employees
AP Specialist II
fm Facility Maintenance/VIXXO
02.2010 - 06.2018
- Keying / input to Auditing and the monitoring of Service Provider invoices to insure they are billing according to the contract on file
- Assist Service Providers with any invoicing issues; how to submit an invoice to payment
- Run reports
- Assist the account teams with any training, questions
- Maintain Internal SOP for various clients
- Assisted with sales tax audits for external tax inquiries
- Assisted and performed ExxonMobil client audit internally and externally
FCS - Exxonmobil
fm Facility Maintenance
01.2008 - 02.2010
- Worked closely with Service Providers / Client to ensure that all dispatches were properly addressed / up lined and resolved
- Worked closely with the Maintenance Repair Coordinator at the client level along with the FSR
- Assisted all departments with any questions
- Worked with ExxonMobil / Dresser Wayne on a Major Hanging Hardware upgrade project for California
- Liaison between ExxonMobil and FM
- Participated in the Monthly/Yearly review which entailed presentation
CSR I; II and III
fm Facility Maintenance
10.2006 - 01.2008
- Worked as inbound/outbound CSR on the following clients: Blockbuster; ExxonMobil, Chili’s, Albertson, OfficeMax, BK, McDonald’s
- Up lined any Emergency Issues, spills, etc… Internally to other departments and externally to Client and other outside companies such as VR, Gilbarco, Dresser Wayne
- Contacted our clients to perform service provider surveys
Billing Specialist
Day, Berry and Howard, LLP
07.2001 - 09.2005
- Prepared and mailed line by line; paragraph; electronic invoices; as well as client required forms, spreadsheets and /or summary pages for various large US Clients
- Day to day contact with Attorneys, Paralegals, Secretaries and Clients as well as other departments of the firm
- Aiding in Maintaining a SOP Manual on various tasks
- Maintained internal tracking/check list for clients with special requirements as well as other internal forms, documents used by the department
- Attended Monthly staff meeting
- Attended firm round table meetings and training classes provided
Billing Clerk
Day, Berry and Howard, LLP
04.1999 - 06.2001
- Coordinated month-end for department
- Daily Balancing
- Balanced all month-end reports
- Updated billing personnel records
- Collected time records from Attorneys, Paralegals, etc..
- For entry into billing system
- Assisted with billing conversion
- Assisted with development of conversion procedure manual
Administrative Assistance
South Congregational Church
04.1996 - 04.1999
- Answered telephones / record event reservations / greeted visitors
- Scheduled regular maintenance of office machinery
- Assisted in preparing weekly publications
- Mail: Postage fund and keep abreast of all postal service regulations
- Attended weekly team meetings
- Maintained procedures manual for position
- Monitored and ordered office supplies
- Assisted in preparing special posters, flyers sermons, wedding funeral and baptismal programs
- Completed various tasks assigned by Church Administrator and Clergy
Education
No Degree - Chapel Management
Keesler Air Force Base
Biloxi, MS11-1985
High School Diploma -
George J. Penney Hight School
East Hartford, CT06-1985
Skills
- Client relations
- Client interfacing
- Pivot tables
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Customer service
- Multitasking
- Reliability
- Team building leadership
- Relationship building
- Customer relationship development
- Proactive and focused
- Team building
- Know your customer
- Goal setting
Languages
French
Native or Bilingual
Interests
- Volunteer Work
- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
- Volunteering
- Watching Movies and TV Shows
- Music
- Team Sports
Timeline
Portfolio Manager
CORE Communication LLC
08.2024 - 03.2025
Senior CSR
VIXXO
06.2018 - 05.2024
AP Specialist II
fm Facility Maintenance/VIXXO
02.2010 - 06.2018
FCS - Exxonmobil
fm Facility Maintenance
01.2008 - 02.2010
CSR I; II and III
fm Facility Maintenance
10.2006 - 01.2008
Billing Specialist
Day, Berry and Howard, LLP
07.2001 - 09.2005
Billing Clerk
Day, Berry and Howard, LLP
04.1999 - 06.2001
Administrative Assistance
South Congregational Church
04.1996 - 04.1999
No Degree - Chapel Management
Keesler Air Force Base
High School Diploma -
George J. Penney Hight School
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