JoAnne Branch

• Stayed ready for quick turnovers by pre-bussing tables.
• Assisted servers with delivering food, filling beverages and retrieving items for guests.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
• Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
• Utilized POS system to receive and process food and beverage orders.
• Checked identification for minimum age for sale of alcoholic beverages.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Established objectives to reach Corporate sales goals.

• Provided strong service to customers, increasing customer loyalty 100%.
• Developed relationships with clothing vendors and freight operators.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Delivered in-depth information on product features so customers could make educated decisions before purchase.
• Answered product questions with up-to-date knowledge of sales , current product lines and store promotions.
• Assisted in driving sales through targeted product presentation and merchandising.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Issued receipts and processed refunds, credits or exchanges.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Answered questions about store policies and addressed customer concerns.
• Folded and arranged merchandise in attractive displays to drive sales.
• Attended New product training
• Traveled out of state to purchase inventory for new collections which were Swarovski , LLadro, Brighton, Vera Bradley ,Mary Francis, Crislou, and Pandora Jewelry.
• Provided above and beyond customer service to maintain and expand clientele base.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Answered customers' questions, recommended items and recorded order information.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Increased sales significantly by upselling higher-end products to customers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Applied comprehensive knowledge of the menu to drive personal and company sales goals.
• provided outstanding service that exceeded customers expectations.
• committed to quality of work
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Cultivated warm relationships with regular customers.

• Identified issues with production, workforce and material sourcing and implemented successful solutions.
• Employed optimal safety practices to reduce worksite complaints and hazards.
• Assisted with hiring, adding valuable, talented professionals to strengthen management team.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Monitored industry trends, keeping current on latest changes and competition in industry.
• Validated and recorded invoices and resolved discrepancies with vendors.
• Processed employee and contractor expense reimbursements quickly.
• Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
• Maintained inventory of office supplies and placed orders.
• Prepared documentation for travel reimbursement and corporate credit card expenses.
• Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
• Inspected account books and recorded transactions.
• Verified deposits, rectified discrepancies and processed end-of-day paperwork using [Software] with [Number]% accuracy.
• Maintained relationships with vendors and managed invoices for [Product].
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.