JoAnne Branch
Ocoee,FL
Summary
Are you looking for a results driven professional? Well its your lucky day. 4 years customer service experience. Knowledge of Artisan and Toast technology. Superb written and communication skills. Passionate about modeling professionalism and meets the expectations for new challenging assignments. If so, then you need look no further. You will see from my enclosed resume that I meet all of these qualifications and more. Communicative Counter Manager prepared to take the next step with a new team. Recognized for increasing annual retail sales volume by 30% in 2008 through a customer centric approach, working diligently to continuously build solid connections with established clients and engaging new clients to build repoir through Friendly and organized communication while preforming outstanding strengths in time management, visual presentation and team building.
Overview
22
22
years of professional experience
Work History
Counter Manager
Dillards Department Store
Orlando, FL
01.2000 - 05.2022
- Maintained accurate records of daily, weekly and monthly sales figures.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional events to maximize sales opportunities in the store.
- Created processes to streamline check-out procedures for customers.
- Monitored cash register transactions to identify any discrepancies or errors in calculations.
- Consistently kept up-to-date knowledge of current fashion trends and styles.
- Analyzed data from past sales activities to forecast future needs of the business.
- Collaborated with other departments within the organization on special projects as needed.
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Attracted new clients through brand promotion and sales marketing practices.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Described merchandise and explained use, operation and care of merchandise to customers.
Sales Associate
Dynasty Gallery
Ocoee, FL
11.2007 - 09.2010
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas neat and tidy and in pristine condition ensuring compliance and operational excellence
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Increased purchase amounts by cross-selling with similar products.
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
General Studies
Mars Hill University
Mars Hill, NC01.1994
High School Diploma -
West Orange High School
Winter Garden, FL1992
Skills
- Product Knowledge
- Customer Engagement
- Customer Assistance
- Customer Consultations
- Stock Replenishment
- Merchandise Display
Affiliations
Swimming , Water polo , Skydiving , Horse back riding ,
Timeline
Sales Associate
Dynasty Gallery
11.2007 - 09.2010
Counter Manager
Dillards Department Store
01.2000 - 05.2022
General Studies
Mars Hill University
High School Diploma -
West Orange High School
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