Joanne Brandenburg
Administrative & Customer Service Specialist
Youngsville,NC
Summary
Results-oriented office manager, sales support, estimator, scheduler with 20+ years' experience in Administrative work. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Maintaining great relations with contractors, vendors and homeowners. Trained in obtaining bids from suppliers to accurately estimate bid proposal. Highly dependable, ethical and reliable.
Overview
21
21
years of professional experience
Work History
Customer Support Specialist
Binswanger Glass
06.2024 - 01.2026
- Provided timely assistance to customers via phone, email, texts, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Office Manager / Sales Support
Majestic Kitchen & Bath Creations
12.2019 - 06.2022
- Sales Support Specialist - Office Manager
- Youngsville, NC
- Developed bid proposals with itemized costs for clients to review and approve including submittals before beginning work on commercial projects.
- Supervised Scheduling, Billing and Sales Support.
- Cross-trained employees in other areas, increasing job skills and productivity.
- Served as point of contact for customers and staff on subjects including Estimating, Product Information and Scheduling by applying customer service and interpersonal skills.
- Implemented office procedures for efficiency and excellence from quoting to install.
- Helped implement the launching of a new software program with employee training.
Sales Support - Custom Builders
Majestic Kitchen & Bath Creations
01.2008 - 01.2019
- Sales Support Custom Builders
- Youngsville, NC
- Assisted Sales Team in bid proposals
- Completed house plan takeoffs and quotes in a timely manner.
- Quoted custom options, located sources for specialty items and advised on technical details for shower enclosures.
- Assisted in entering commercial quotes
Billing Specialist & Order Entry
Majestic Kitchen & Bath Creations
01.2005 - 01.2008
- Created glass division work orders for all production builders, carefully reviewing selections and purchase order information for successful install.
- Invoiced completed work verifying all information was accurate and complete.
- Answered any pricing requests in a timely manner as well as bids for new subdivisions or upgrades.
Education
High School Diploma -
Atlantic High School
Delray Beach, FLSkills
Customer service
Call center experience
Microsoft Excel
Appointment scheduling
Computer proficiency
Customer relationship management (CRM)
Timeline
Customer Support Specialist
Binswanger Glass
06.2024 - 01.2026
Office Manager / Sales Support
Majestic Kitchen & Bath Creations
12.2019 - 06.2022
Sales Support - Custom Builders
Majestic Kitchen & Bath Creations
01.2008 - 01.2019
Billing Specialist & Order Entry
Majestic Kitchen & Bath Creations
01.2005 - 01.2008
High School Diploma -
Atlantic High School