Joanne Cabrera
Chula Vista,CA
Summary
Proven achiever with extensive experience in quality assurance and administrative support. Excelled in enhancing process efficiency and insurance verification accuracy, leveraging skills in spreadsheet management and attention to detail. Cultivated strong supplier and insurance relationships, significantly improving supply chain and billing practices.
Overview
8
8
years of professional experience
Work History
Quality Assurance Associate
Ajinomoto Althea
06.2021 - 09.2023
- Supported continuous improvement efforts by actively participating in process reviews and suggesting data-driven recommendations for enhancement.
- Generated quality control reports for returned products to identify and communicate patterns.
- Assessed quality of finished products with careful inspections.
- Communicated effectively with suppliers to address any discrepancies found during incoming material inspections, fostering strong working relationships and better supply chain management.
- Evaluated returned products for safety, functionality, and other issues.
- Released finished products after reviewing samples for patient distrubution.
Administration Assistant
Chula Vista Oral Maxillofacial Surgery Center
09.2019 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Insurance Verification Specialist
North Park Smiles
04.2015 - 09.2019
- Updated patient records with accurate, current insurance policy information.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Trained new staff on current, correct insurance verification procedures.
Education
No Degree - Health Administration
Pima Medical Institute
Chula Vista, CA04.2014
High School Diploma -
Chula Vista High School
Chula Vista 06.2013
Skills
- Word Processing
- Data Entry
- Administrative Support
- Office Administration
- Scheduling
- Confidential Document Control
- Spreadsheet Management
- Insurance Coverage Verification
- Insurance Billing
- Prior authorization processing
- Attention to Detail
Timeline
Quality Assurance Associate
Ajinomoto Althea
06.2021 - 09.2023
Administration Assistant
Chula Vista Oral Maxillofacial Surgery Center
09.2019 - 06.2021
Insurance Verification Specialist
North Park Smiles
04.2015 - 09.2019
No Degree - Health Administration
Pima Medical Institute
High School Diploma -
Chula Vista High School
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