Joanne Calderon
Compton,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Veritiv Corporation
Downey, California
05.2024 - Current
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, and email.
- Imputed customer orders for material within warehouse floors or drop ship from suppliers.
- Requested quotes from suppliers.
- Responded in timely manner.
- Gathered information required for setting up a new time. ( cost / sell / quote )
- Worked closely with outside sales to assist in customers special requirements.
- Checked in on purchase orders to confirm billing would go smoothly.
- Assisted with customer requests and answered questions to improve satisfaction.
Expeditor
Ernest packaging
Commerce, CA
08.2021 - 05.2024
- Monitors shipping notices to avoid potential problems with deliveries.
- Confirms shipping dates with vendors.
- Maintains business relationships with suppliers to ensure their assistance if an unexpected event requires expedited shipping of an order.
- Updates purchase order status into system
- Communicates with sslessales rep & customers if any delays:
- confirm delivery shipmetns match invoices.
- Print paper orders that need to be will called the following day for our drivers.
Purchasing
Valley Power System
City of Industry , CA
04.2021 - 08.2021
- Monitored inventory levels to ensure availability of products for customers.
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Maintained supplier relationships to improve lead time, cost and quality.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
Buyer
Crlaurence
Vernon , CA
01.2020 - 04.2021
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Monitored inventory levels to ensure availability of products for customers.
- Researched potential new suppliers in order to find the best value for goods and services.
- Explained product features and benefits to company staff members and customers.
- Assessed condition of shipped products upon arrival to meet quality standards.
- Reviewed work order demand from MRP to support company requirements.
- Participated in supplier calls to define component deliveries, meeting scheduled production dates.
Warehouse Clerk
Crlaurence
Vernon, CA
01.2018 - 12.2019
- Verified accuracy of incoming and outgoing shipments against packing lists and purchase orders.
- Provided general administrative support when necessary including filing paperwork, answering phones.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Maintained business operations by communicating with coworkers and managers.
- Verified received goods by comparing with purchase orders.
- Prepared work orders.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
Packer
Crlaurence
Vernon, CA
10.2017 - 01.2018
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Calculated dimensions of packages prior to shipment.
- Assembled customer orders from stock and packed items in boxes.
Education
High School Diploma -
Nampa Senior High School
Nampa, ID08.2014
Skills
- Work Order Management
- Inventory Control
- Process Facilitation
- Purchasing
- Order Management
- Customer service
- Complaint resolution
- Team Member Training
- Issue Resolution
- SAP Software
- Scheduling
- Supplier communication
- Sales support
- Attention to detail
- Time management
- Customer RMA management
- Order processing
Languages
Spanish
Education and Training
other
Timeline
Customer Service Representative
Veritiv Corporation
05.2024 - Current
Expeditor
Ernest packaging
08.2021 - 05.2024
Purchasing
Valley Power System
04.2021 - 08.2021
Buyer
Crlaurence
01.2020 - 04.2021
Warehouse Clerk
Crlaurence
01.2018 - 12.2019
Packer
Crlaurence
10.2017 - 01.2018
High School Diploma -
Nampa Senior High School