Joanne Cantrill
Bradenton,FL
Summary
Enthusiastic to obtain a position as a medical assistant. I am a dependable, hard working, individual with a sound understanding of a medical assistant and clerical tasks. Good communication skills along with customer service skills. Experienced medical assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Florida Cancer Specialists
Bradenton
02.2022 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Providing excellent customer service by promptly answering patient inquiries.
Medical Assistant
Florida Digestive Health Specialist
12.2020 - Current
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Verified appropriate lab couriers picked up collected lab specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures and care plan instructions.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained all prescribed laboratory testing.
- Scanned in documents such as labs, Prescriptions, prior authorizations, new patient paperwork, transfer letters, records request, medical records.
- Manage phone calls from patients or voicemails that are left.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
Screener
Healthcare Solutions
10.2020 - 12.2020
- Maintained clean, neat and properly sterilized work area.
- Wiped down equipment with proper cleaning materials
- Maintained patients temperatures and COVID 19 questioner
- Entered data into emr system
Registered Medical Assistant
Renal Hypertension Center
02.2020 - 07.2020
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Sanitized, restocked and organized exam rooms and medical equipment
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Maintained detailed records of test results by entering data and patient information into computer
- Obtained client medical history, including medication
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
- Scheduled appointments
- Called and faxed pharmacies to submit prescriptions and refills
- Attended required training, education and meetings
- Collected histories, vitals and current complaints via patient interviews
- Taught patients about medications, procedures and care plan instructions
Medical Assistant Extern
Bradenton East Integrative Medicine
01.2019 - 02.2019
- Collected histories, vitals and current complaints via patient interviews
- Learned Emr system
- Gave injections such as flu, blood sugar, did urine test, learned how to give flu test and strep, Urinalysis,
- Prepped charts
- Check in and out
- Ear lavage's, and prepped rooms for pap smears
- Completed clinical procedures and gathered patient data for interpretation by physician
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Sanitized, restocked and organized exam rooms and medical equipment
Education
Diploma - medical assistant
Meridian College
Sarasota, FL2019
High School Diploma -
Manatee High School
Bradenton, FL2017
Skills
- Medical examination
- Medical terms and procedure knowledge
- Ability to read medical records
- Medical aid experience
- First Aid/CPR
- Patient Scheduling
- EMR / EHR
- Phlebotomy
- Simple dressings
- Customer Service
- MS Office
Timeline
Medical Assistant
Florida Cancer Specialists
02.2022 - Current
Medical Assistant
Florida Digestive Health Specialist
12.2020 - Current
Screener
Healthcare Solutions
10.2020 - 12.2020
Registered Medical Assistant
Renal Hypertension Center
02.2020 - 07.2020
Medical Assistant Extern
Bradenton East Integrative Medicine
01.2019 - 02.2019
Diploma - medical assistant
Meridian College
High School Diploma -
Manatee High School