Summary
Overview
Work History
Education
Skills
References
Special Qualifications
Timeline
Generic

JoAnne Christina Thompson

Valley Cottage

Summary

Driven Director with experience planning and coordinating all aspects of productions. Proficient in selecting scripts, coordinating writing and supporting directing and editing. Multifaceted leader with talent orchestrating coordination of all records, plans and personnel to accomplish fast-paced work.

Overview

32
32
years of professional experience

Work History

Director of School Transportation

Rockland Board of Coop Education Services
West Nyack
05.2007 - Current
  • Oversee daily employee scheduling for Home-to-School Transportation;
  • Process and maintain a student directory for monthly billing as well as field trip billing for COSERs;
  • Serve as the preliminary contact for bus referrals and parent complaints/issues;
  • Coordinate and conduct SED mandatory refresher bi-annually and other trainings for all transportation staff;
  • Coordinate the CDL Adult Education Program scheduling for Instructors and road testing;
  • Assist in NYS DMVs Bus Driver Regulations/State Education Department mandated 19A Testing & Paperwork;
  • Create and maintain routing for all routes based upon service requests for all participating component districts;
  • Coordinate, assign staffing, and bill for Field Trips;
  • Reconcile fuel and vehicle repair billing monthly for participating component districts;
  • Schedule DOT prep, services, and defect repairs in conjunction with DOT mandated inspections;
  • Supervise 75 Drivers and Monitors with DOT vehicle fleet of 45 vehicles as well as additional building and grounds vehicles;
  • Reconcile and approve biweekly payroll records;
  • Schedule and coordinate the DOT Physicals for all CDL 19A drivers;
  • Assist during snow/emergency events with making contact to radio stations, outside carriers, and Transportation staff;
  • Complete and process transportation contracts for all home-to-school district service requests;
  • Coordinate snow removal team to work with Buildings and Grounds to ensure that we are ready to operate following any weather related delay or closing;
  • After-hours contact for emergencies.
  • Coordinated resources across departments to maximize productivity levels.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Identified opportunities for improvement in operational performance metrics.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Ensured compliance with all relevant regulations, policies and procedures.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Assessed employee performance against established benchmarks or targets.
  • Recruited, trained, supervised, evaluated and mentored staff members.

Operations Manager

Chestnut Ridge Transportation
09.1995 - 05.2007
  • Oversee Employee Scheduling, Payroll, and Attendance Records.
  • Maintain New York State/State Education Department mandated 19A Testing & Paperwork.
  • Maintain and Verify Medicare Billing Records for reimbursement.
  • Designer and Contributing author for company guidebook for Employee Training programs.
  • Supervise 250 Staff, Employees, and Mechanics with a 140 DOT vehicle fleet in a culturally diverse setting.
  • Coordinate local employee Incentive and Recruitment Programs.
  • Facilitate/Advocate on behalf of CRT Staff and Employees in Work/School/Personal apps.
  • Conduct Initial Employment Interviews.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Addressed customer concerns with suitable solutions.
  • Responded to information requests from superiors, providing specific documentation.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Guided employees on understanding and meeting changing customer needs and expectations.

Operations Manager

Laidlaw Transit, Inc
Nyack
08.1993 - 09.1995
  • Oversee Employee Scheduling, Payroll, and Attendance Records.
  • Maintain State Medicare Billing Records for reimbursement.
  • Supervise a culturally diverse group of 100 Staff, Employees, and Mechanics along with a fleet of 65 vehicles;
  • Conduct Initial Employee Interviews and Coordinate all local employee incentive programs.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Created detailed reports on the performance of individual departments within operations.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Addressed customer concerns with suitable solutions.
  • Responded to information requests from superiors, providing specific documentation.
  • Planned delivery routing, team workflows, and promotional initiatives.

Education

M.Ed. - Special Ed (K-6), Childhood Ed (K-6)

Manhattanville College
Pleasantville, NY
01.2019

B.A. - Graphic Design

SUNY-Empire State College
Suffern, NY
01.1995

A.S. - Computer Graphics

Oakwood College
Huntsville, Al
01.1992

Skills

  • NYS Master Instructor
  • CDL program coordination
  • ABA Certified Paralegal
  • NYS School Bus Driver Instructor
  • NYS Notary Public
  • NYS Certified 19A Examiner

References

Personal and Professional references available upon request

Special Qualifications

  • ABA Certified Paralegal, 01/01/04
  • NYS School Bus Driver Instructor (SBDI #03-077), 01/01/03
  • NYS Notary Public, 01/01/95
  • NYS Certified 19A Examiner, 01/01/91

Timeline

Director of School Transportation

Rockland Board of Coop Education Services
05.2007 - Current

Operations Manager

Chestnut Ridge Transportation
09.1995 - 05.2007

Operations Manager

Laidlaw Transit, Inc
08.1993 - 09.1995

M.Ed. - Special Ed (K-6), Childhood Ed (K-6)

Manhattanville College

B.A. - Graphic Design

SUNY-Empire State College

A.S. - Computer Graphics

Oakwood College

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