Joanne Clare
Administrative Assistant
Staten Island,NY
Summary
Well-qualified Business Associate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Language
Work History
Licensed Real Estate Salesperson
Robert DeFalco Realty
New York, NY
10.2019 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Advertised client properties through websites, social media, and real estate guides.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Coordinated appointments to show tenants and buyers prospective homes.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Restaurant General Manager
Phil's Crummy Corner, Inc
Brooklyn, NY
08.2008 - 09.2019
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Operated efficiently in high-volume setting to prepare and serve more than 75 drinks per hour.
- Decreased waste, following strict recipes and drink measurement protocol.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Improved and applied social media marketing strategies to increase patronage.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administrative Assistant Community Associate
Department Of Education
Staten Island, NY
05.2003 - 05.2015
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent community relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with staff and community, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Bachelor of Arts - Speech Communication And Rhetoric
Long Island University
Brooklyn, NY05.2000
Skills
- Escrow Handling and Management
- Supply and Inventory Maintenance
- Administrative Support
- Lead Follow-Up
- Staff Management
- Bilingual
Languages
Spanish
Native or Bilingual
Certification
- Licensed Real Estate Salesperson - 2006
- New York State Food Handlers License
- GRI Certificate from Graduate Realtor Institute
Timeline
Licensed Real Estate Salesperson
Robert DeFalco Realty
10.2019 - Current
Restaurant General Manager
Phil's Crummy Corner, Inc
08.2008 - 09.2019
Administrative Assistant Community Associate
Department Of Education
05.2003 - 05.2015
Bachelor of Arts - Speech Communication And Rhetoric
Long Island University
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