Joanne Colonna

• Lead implementations for NetSuite and/or ZoneBilling Projects
• Collaborate with team members to facilitate successful project delivery
• Create project plans
• Lead discovery sessions with customers
• Create Business Requirements Documents
• Create Functional Design Documents for Development Team
• Deliver quality solutions that meet customers needs
• Create end user training documentation
• Conduct training sessions
• Create test scripts for user acceptance testing
• Post Go-live support
• Manage team of functional consultants

• Lead/Support NetSuite implementations
• Collaborate with team members to facilitate successful project delivery
• Create project plans
• Lead discovery sessions with customers
• Create Business Requirements Documents
• Create Functional Design Documents for Development Team
• Deliver quality solutions that meet customers needs
• Create end user training documentation
• Conduct training sessions
• Create test scripts for user acceptance testing
• Data Migration Strategies
• Post Go-live support

• Lead implementations for NetSuite andConventionSuite Projects
• Collaborate with team members to facilitate successful project delivery
• Create project plans
• Lead discovery sessions with customers
• Create Business Requirements Documents
• Create Functional Design Documents for Development Team
• Deliver quality solutions that meet customers needs
• Create end user training documentation
• Conduct training sessions
• Create test scripts for user acceptance testing
• Post Go-live support

• Engage with customers to identify key billing requirements
• Provide viable solutions for customer billing needs
• Create requirements, configuration, standard operating procedures
• Build the customer’s billing system configuration based on BRD
• Create complex saved searches that are used by Zone Billing
• Conduct Training Sessions
• Create test scripts for customers UAT

• Manage team that works on Optimization Projects for the Zone Billing Application
• Create SOWs for any new projects for existing customers
• Review SOWs with customers
• Collaborate with other managers to develop new processes for the department
• Train new team members
• Collaborate with Product & Development teams
• Lead/Solution Consultant on projects
• Lead Discovery & Design sessions with Customers
• Zone Revenue - integrates with NetSuite Advanced Revenue Management (ARM)
• Trouble shoot issues