Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Cutler

Norwich,NY

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

18
18
years of professional experience

Work History

Manager

MATRIX Resources
Norwich, NY
12.2015 - 07.2024
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Residential Aide

CWS/Achieve
Norwich, NY
09.2011 - 07.2012
  • Assisted residents with daily living activities such as bathing, dressing, and grooming.
  • Provided companionship to elderly residents by engaging in conversation and recreational activities.
  • Maintained accurate record of resident care services and reported any changes in condition to supervisor.
  • Conducted housekeeping duties including cleaning rooms, changing bed linens, and doing laundry.

Customer Service Tech

VAC Communications/Direct TV
Middletown , NY
03.2006 - 05.2010
  • Provided technical assistance to customers for hardware and software related issues.
  • Assessed customer needs and provided appropriate solutions in a timely manner.
  • Responded to customer inquiries via telephone, email and online chat services.
  • Identified and resolved customer complaints within established timeframes.
  • Monitored incoming calls, emails and chats to ensure quality service delivery standards were met.
  • Recorded detailed notes about each customer interaction in order to track progress towards resolution.
  • Ensured all customer inquiries were answered promptly with a high level of accuracy.

Education

Bachelor of Science - Criminal Justice/with Management

Phoenix University
06-2020

Associate of Science - Criminal Justice

Everest University - Tampa
Tampa, FL
07-2016

Skills

  • Staff Management
  • Employee training and development
  • Verbal and written communication
  • Team Leadership

Timeline

Manager

MATRIX Resources
12.2015 - 07.2024

Residential Aide

CWS/Achieve
09.2011 - 07.2012

Customer Service Tech

VAC Communications/Direct TV
03.2006 - 05.2010

Bachelor of Science - Criminal Justice/with Management

Phoenix University

Associate of Science - Criminal Justice

Everest University - Tampa

Similar Profiles

CREATE PROFILE
Joanne Cutler