Joanne D'Amico
Wappingers Falls,NY
Summary
Adept at navigating complex real estate transactions, I leveraged strong negotiation skills and a goal-oriented mindset at Century 21 Alliance Realty Group to enhance client satisfaction and streamline property sales. Specializing in buyer and seller representation, my expertise in market research and client management consistently resulted in favorable outcomes, underscoring my professional acumen and dedication to excellence.
Experienced with client relationship management, including guiding buyers and sellers through real estate process. Utilizes strong negotiation techniques to secure favorable deals and enhance client satisfaction. Track record of understanding market trends and providing strategic property insights.
Overview
17
17
years of professional experience
Work History
Real Estate Salesperson
Century 21 Alliance Realty Group
06.2016 - Current
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Provided valuable guidance on preparing homes for sale by suggesting cost-effective improvements that would appeal to prospective buyers.
- Negotiated favorable contract terms for clients through effective communication, research, and problem-solving skills.
- Expertly navigated challenging negotiations to secure win-win outcomes for both buyers and sellers in complex transactions.
- Guided first-time homebuyers through the purchasing process with patience and understanding while addressing their individual needs and concerns.
- Facilitated smooth transactions by collaborating effectively with lenders, appraisers, inspectors, and other professionals involved in the process.
Precertification Representative
Optum Tri-Care
07.2009 - 03.2024
- Continuously expanded personal knowledge of industry regulations and updates through ongoing professional development, ensuring accurate and up-to-date expertise in the precertification process.
- Mentored new hires within the department, sharing best practices for navigating complex insurance requirements and fostering a supportive team environment.
- Developed comprehensive knowledge of various insurance plans, policies, and coverage limitations to provide accurate guidance to patients and providers.
- Analyzed trends in denials or authorization delays to identify opportunities for improvement within the precertification department.
- Nurtured strong professional relationships with insurance representatives, fostering a collaborative atmosphere during negotiations on behalf of patients.
- Expedited treatment commencement by promptly acquiring authorizations for medically necessary services within required timeframes.
- Conducted thorough follow-ups with insurance companies, ensuring timely receipt of authorization numbers for approved services.
- Enhanced interdepartmental collaboration through effective communication with case managers, physicians, and billing departments.
- Streamlined precertification processes by implementing efficient tracking systems and prioritizing urgent cases.
- Elevated patient satisfaction by offering compassionate guidance and support during the often-stressful precertification process.
- Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
- Facilitated successful appeals for denied services by providing detailed documentation supporting medical necessity as required by insurers.
Director of First Impressions
Keller Williams Realty Team
04.2008 - 06.2009
- Successfully maintained a clean and inviting atmosphere in common areas such as waiting rooms or meeting spaces.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
- Provided exceptional administrative support to executive staff, improving overall workplace productivity.
- Provided reliable backup support during staff absences or peak periods, demonstrating adaptability and teamwork skills.
- Managed appointment scheduling for multiple departments efficiently, reducing wait time for clients significantly.
- Conducted regular inventory checks of office supplies and equipment, ensuring optimal availability of resources at all times.
- Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Property management
- Real estate marketing
- Property valuation
- Market research
- Strong organizational skills
- Excellent teamwork
- Works well independently
- Client management
- Property tours and inspections
- Highly professional
- Comparative market analysis
- House showings
- Buyer and seller representation
Timeline
Real Estate Salesperson
Century 21 Alliance Realty Group
06.2016 - Current
Precertification Representative
Optum Tri-Care
07.2009 - 03.2024
Director of First Impressions
Keller Williams Realty Team
04.2008 - 06.2009
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