- Music
- Animal Care
- Auto Repair/Restoration
- Camping
- Personal Development and Self-Improvement
Samantha Davison
Gilbert,AZ
Summary
Dynamic General Service Technician with a proven track record at Christian Brothers Automotive, excelling in critical thinking and problem resolution. Enhanced customer satisfaction through accurate diagnostics and efficient repairs, while streamlining processes to improve team productivity. Committed to safety and quality, consistently delivering high standards in automotive service.
Overview
4
4
years of professional experience
Work History
General Service Technician
Christian Brothers Automotive Corporation
06.2024 - 07.2025
- Proactively identified potential future issues during routine inspections, preventing costly breakdowns or damage to vehicles.
- Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers.
- Streamlined repair processes by effectively managing time spent on individual tasks while maintaining high-quality results.
- Diagnosed difficult-to-identify issues using advanced diagnostic equipment and innovative troubleshooting techniques.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
General Service Technician
Brake Masters
01.2023 - 06.2024
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
- Ensured adherence to safety standards by following proper procedures when using tools, equipment, or handling hazardous materials.
- Improved customer satisfaction by providing efficient and accurate diagnostic assessments of vehicle issues.
- Participated in ongoing training opportunities to stay current with industry trends, technology advancements, and best practices for automotive repair.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Manager
Boutique Nail Bar
10.2022 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Receptionist
Boutique Nail Bar
08.2021 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
General
Primavera Online School
Chandler, AZ05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Customer satisfaction measurement
- Scheduling
- Appointment scheduling
- Team development
- Quality control
- Service upselling
Interests
Timeline
General Service Technician
Christian Brothers Automotive Corporation
06.2024 - 07.2025
General Service Technician
Brake Masters
01.2023 - 06.2024
Manager
Boutique Nail Bar
10.2022 - 01.2023
Receptionist
Boutique Nail Bar
08.2021 - 10.2021
General
Primavera Online School
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