Joanne DeCello
Hackensack,NJ
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented, able to manage multiple tasks and priorities.. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Proven successful in leading office management role for private practice over 4 years. Knowledgeable about regulations, HIPPA ,managing files/ EMR, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Chute Master Environmental
Union, USA
09.2024 - 03.2025
- Managed and maintained scheduling system for a team of 30 employees. Ensuring efficient allocation of work based on distance and daily goals for over 40 technicians with CalendarWiz and Salesforce.
- Collaborated with managers to create optimized schedules that met both technician availability and business needs.
- Monitored and adjusted schedules in real-time to accommodate changes or emergencies.
- Prioritized tasks effectively to ensure all deadlines were met.
- Collaborated with cross-functional teams to coordinate schedules for projects or events.
- Utilized Salesforce daily in order to ensure client info up to date.
- Verification of client signed proposals, and email communication/purchase order.
- Assisted and communicated daily with Sales reps in Pennsylvania and Boston in order to schedule and plan multi service contract cleanings quarterly, tri-annually, and semi-annually.
- Worked closely with all three VP’s in the daily revenue based upon the volume of scheduling, cancelations, or specific on site issues/complaints.
Office Manager
Dr. Elsa Wong, DDS
New York, USA
08.2020 - 08.2024
- Selected by practice owner to serve as Office Manager, which encompassed managing the scheduling of patient appointments, preparing the office each day, and communicating the schedule with the Dental Assistant.
- Verify patient insurance, submit pre-estimates, and collect co-pays.
- Enter insurance payments, and handle Accounts Receivable and Accounts Payable duties.
- Prepare and communicate detailed treatment plans, research and assign proper CDT codes for each procedure, and enter information into insurance claims software to ensure payment.
- Prepare and send statements to patients with existing balances.
- Maintain compliance with HIPPA regulations.
- Appealed Denied Claims or Pre-estimates by sending detailed narratives, x-rays, and providing patient dental history, which resulted in claims reprocessing and correct insurance payments.
- Reviewed and distributed resumes to Doctor for potential new employees; prepared disciplinary write-ups and recommended termination of existing employees.
- Eliminated patient dissatisfaction by creating and updating detailed treatment plan, and communicated with patient regarding not-covered procedures.
- Implemented a proactive calling procedure to inform patients when schedule is backed up, and recommended either patient arrive later or reschedule the appointment.
Receptionist/Administrative Assistant
Century 21 Construction
Lodi, USA
08.2017 - 07.2020
- Chosen as a Receptionist to handle multiple phone lines, transferring calls to appropriate individuals within the company, taking accurate messages, and greeting visitors arriving at the company.
- Set up and broke down the conference room, and ordered lunch for executives during important meetings.
- Disseminated information on events or concerns via email to all parties involved.
- Supported project managers by estimating bids and quotes; scanned and filed insurance policies and vendor payments into construction-specific software.
- Established new policies and procedures for the office regarding the appropriate methods for handling phone calls.
- Saved the company money by identifying fraudulent employees’ activities and recommending methods to mitigate the issue of signing in to shifts at an earlier time than the actual time.
- Recognized issues affecting the company and disseminated information to accounting and human resources.
Administrative Assistant
PC RICHARD & SON
Carteret, USA
09.2014 - 02.2016
- Recruited to serve as an Administrative Assistant in the Wholesale Division.
- Entered purchase orders into the computerized system for the warehouses in Long Island and New Jersey to ensure specified amount of inventory for each job.
- Assisted specific Project Managers on large purchase order and project timelines to ensure Just-in-Time inventory control for construction projects.
- Devised solutions regarding order delivery issues in collaboration with Supervisors.
- Resolved product delivery shortages by checking on-hand inventory prior to delivery and working closely with the Long Island warehouse and the company's retail stores to fulfill orders for specific products.
- Decreased miscommunication with Project Managers by incorporating documentation of discussions and emailing final notes to provide all parties with the detailed conversation.
Education
Associate of Arts - Healthcare Administration
Berkeley College
Woodland Park,NJ05-2017
Skills
- Scheduling management
- Salesforce usage
- CalendarWiz proficiency
- Data entry
- Project coordination
- Client communication
- Team collaboration
- Workflow optimization
- Electronic medical records systems
- Project management
- Verbal and written communication
- Insurance verification
- Service scheduling
- Effective multitasking
Websites
Certification
Notary Public, New Jersey
Timeline
Scheduling Coordinator
Chute Master Environmental
09.2024 - 03.2025
Office Manager
Dr. Elsa Wong, DDS
08.2020 - 08.2024
Receptionist/Administrative Assistant
Century 21 Construction
08.2017 - 07.2020
Administrative Assistant
PC RICHARD & SON
09.2014 - 02.2016
Associate of Arts - Healthcare Administration
Berkeley College
Similar Profiles
Chanho ParkChanho Park
Technician Team Leader at Chute MasterTechnician Team Leader at Chute Master
Jody DupreeJody Dupree
Chief Operating Officer at Master Environmental ServicesChief Operating Officer at Master Environmental Services
Ron BecklundRon Becklund
Auto/Heavy Equipment Mechanic at Town of Grand ChuteAuto/Heavy Equipment Mechanic at Town of Grand Chute
Nina CarusoNina Caruso
Accounts Receivable Coordinator at The Foodware GroupAccounts Receivable Coordinator at The Foodware Group
Hector MatosHector Matos
Senior Logistics Manager at TangeloSenior Logistics Manager at Tangelo