Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOANNE D. GARCIA

BRONX,USA

Summary

Motivated and compassionate professional seeking a Veterinary Assistant position where I can apply my experience in animal care, patient support, and client services. Eager to contribute to a veterinary team by providing high-quality care for animals and exceptional service for clients, while continuing to grow professionally within the field.

Overview

9
9
years of professional experience

Work History

Veterinary Assistant

Schwarzman Animal Medical Center
New York, NY
06.2024 - Current
  • Provide care and ensure cleanliness and comfort for all AMC patients.
  • Assist with emergency patient care and support in critical situations.
  • Handle patient admissions, transfers, and discharges efficiently.
  • Facilitate patient visits, ensuring animals are calm and safe during procedures.
  • Maintain accurate records and data entry, keeping all patient information up-to-date.
  • Communicate changes in animal behavior to veterinarians and technicians to ensure timely treatment.

Facilitator - Client Services

Schwarzman Animal Medical Center
New York, NY
04.2023 - Current
  • Assist clients and their pets in safely navigating hospital services, including appointments and emergency visits.
  • Transport medications to various waiting areas and ensure timely delivery.
  • Manage high-traffic areas and assist clients with various inquiries while maintaining order.
  • Train and mentor new facilitators on hospital procedures and responsibilities.
  • Provide exceptional customer service by addressing client concerns and ensuring smooth visits.

Certified Nursing Assistant

Morris Park Rehabilitation & Nursing Center
New York, NY
05.2020 - 07.2023
  • Monitor vital signs and assist with daily activities such as grooming, feeding, and mobility.
  • Provide emotional support to patients and families while ensuring comfort and well-being.
  • Educate patients and families on healthy living, meal planning, and managing disabilities.
  • Respond promptly to changes in patients' conditions and report them to the nurse supervisor.

COVID-19 Contact Tracer

UHG/Optum
Remote, NY
01.2022 - 06.2022
  • Communicated with individuals exposed to COVID-19, providing isolation and quarantine information.
  • Maintained accurate logs of client interactions and managed sensitive health data securely.
  • Educated vulnerable populations on navigating the healthcare system during the pandemic.

Community Service Seasonal Employee

NYC Housing Authority
New York, NY
05.2020 - 12.2021
  • Delivered customer service through direct interaction with residents, addressing concerns and needs.
  • Assisted with special events and activities for vulnerable populations, fostering community engagement.
  • Educated clients about available services, providing support with daily living activities.

Customer Service Associate

AAFES PX
Grafenwoehr, Germany
05.2020 - 12.2021
  • Assisted customers by recommending products and providing detailed information on features.
  • Worked with team members to maintain high standards of customer service and meet sales targets.
  • Processed returns and exchanges, ensuring customer satisfaction and resolving issues promptly.
  • Recognized as Employee of the Month for outstanding performance and consistent service.

Information and Referral Coordinator

Army Community Service
Grafenwoehr, Germany
08.2018 - 01.2020
  • Assisted military personnel and their families by coordinating appointments for anger management and therapy, ensuring timely and appropriate care.
  • Provided support in the smooth transition of military members and their families to new assignments, including local resource referrals and services.
  • Helped families access low-income assistance programs, providing valuable information and acting as a liaison to ensure their needs were met.
  • Managed referrals to various community resources and programs, improving families' access to necessary services and support.
  • Developed strong communication and interpersonal skills, fostering relationships and providing exceptional service to military families.

Kennel Attendant

Shangri La Paw LLC
Killen, TX
10.2016 - 05.2017
  • Provided care for boarded animals, including feeding, cleaning, and maintaining overall health.
  • Administered special diets and medications based on individual animal needs.
  • Ensured the safety and comfort of animals, minimizing injury risks and maintaining clean environments.
  • Groomed and maintained the appearance of pets, ensuring a high standard of care.
  • Delivered excellent customer service to clients, keeping detailed logs of pet activities and services.

Education

Patient Care Home Health Aide IP Training -

IP Training
Queens
07.2020

Certified Nursing Assistant -

Nursing Assistance ABC Training
Bronx
06-2020

GED -

CUNY College
Bronx
06-2009

Skills

  • Patient management
  • Data entry
  • Animal restraint
  • Animal Care
  • Healthcare Support
  • Client communication
  • Team Collaboration

Timeline

Veterinary Assistant

Schwarzman Animal Medical Center
06.2024 - Current

Facilitator - Client Services

Schwarzman Animal Medical Center
04.2023 - Current

COVID-19 Contact Tracer

UHG/Optum
01.2022 - 06.2022

Certified Nursing Assistant

Morris Park Rehabilitation & Nursing Center
05.2020 - 07.2023

Community Service Seasonal Employee

NYC Housing Authority
05.2020 - 12.2021

Customer Service Associate

AAFES PX
05.2020 - 12.2021

Information and Referral Coordinator

Army Community Service
08.2018 - 01.2020

Kennel Attendant

Shangri La Paw LLC
10.2016 - 05.2017

Patient Care Home Health Aide IP Training -

IP Training

Certified Nursing Assistant -

Nursing Assistance ABC Training

GED -

CUNY College

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JOANNE D. GARCIA