Joanne Edwards
Olathe,KS
Summary
A dynamic, goal-oriented restaurant manager who focused on strong leadership skills to manage and motivate staff to achieve significant results. Strong problem resolution skills; able to prioritize a broad range of responsibility. Acknowledged for exceptional communication skills, both with guests and staff; resolves problems quickly and equitably to ensure gratified customers and employees.
Overview
22
22
years of professional experience
Work History
General Manager Town Company
Hotel KC
Kansas City, MO
07.2022 - 07.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
General Manager
801 Chophouse
Kansas City, MO
08.2018 - 05.2022
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained employees on company procedures and worksite safety.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Built and maintained loyal, long-term customer relationships through effective account management.
Assistant General Manager
801 Chophouse
Kansas City, MO
06.2017 - 03.2020
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified customer needs and delivered relevant product solutions and promotions.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Banquet Manager
Plaza III Steakhouse
Kansas City, MO
01.2007 - 01.2009
- Organized banquet functions up to 200 people
- Delivered personal attention to customers to ensure high levels of satisfaction, helping to generate repeat business and customer loyalty.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Interacted with kitchen staff to plan food and beverage logistics.
Server / Supervisor
Plaza III Steakhouse
Kansas City, MO
01.2002 - 01.2007
- Success in multitasking while remaining professional and courteous in a fine-dining environment
- Dedicated to ensuring customers satisfaction by remaining accessible and friendly at all times
- Recognized as a "Lead Server" and recruited to assist in establishing a new restaurant
- Assumed position as a trainer / supervisor and aided management in opening and closing duties.
Education
High School Diploma -
Shawnee Mission East
Mission, KS1998
Some College (No Degree) -
University of Kansas
Lawrence, KSSkills
- Team Building / Staff Training
- Customer Service / Guest Relations
- Purchasing / Inventory Management
- Planning Special Events / Banquets
- Facilities / Safety Management
- Financial / Operations
- Staff Development
- Problem Anticipation and Resolution
- Computer Skills:
- MS Word, Excel, Illustrator, POS System including Aloha, Toast, Micros
Timeline
General Manager Town Company
Hotel KC
07.2022 - 07.2023
General Manager
801 Chophouse
08.2018 - 05.2022
Assistant General Manager
801 Chophouse
06.2017 - 03.2020
Banquet Manager
Plaza III Steakhouse
01.2007 - 01.2009
Server / Supervisor
Plaza III Steakhouse
01.2002 - 01.2007
High School Diploma -
Shawnee Mission East
Some College (No Degree) -
University of Kansas
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