Summary
Overview
Work History
Education
Skills
Timeline
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Joanne Folk

Binghamton,NY

Summary

Knowledgeable professional with experience in retail industry and proven track record of exceeding sales targets and driving efficiency through innovative solutions. Offers excellent communication and organizational skills, with talents for negotiating and building relationships with vendors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience

Work History

Purchasing Assistant

Lineage Logistics LLC
07.2019 - Current
  • Evaluated procurement activities and recommended needed improvements.
  • Maintained complete documentation and records of all purchasing activities.
  • Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Ensured timely payment processing for suppliers by liaising closely with accounts payable department, contributing towards maintaining good supplier relationships.
  • Maintained accurate records of purchases, pricing, and documentation for audit purposes.

Inside Sales Representative

Maines Food & Paper
08.2015 - 07.2019
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Answered customers' questions regarding products, prices, and availability.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Cosmetologist/Salon Manager

Cost Cutters Family Hair Care
08.1993 - 08.2015
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Processed payments, entering sales in register for prompt customer service.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Answered phone calls and emails to schedule client appointments.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Streamlined appointment booking process improving overall efficiency reducing wait times for customers.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Developed loyal following of clients by providing high-quality services.

Education

High School Diploma -

Susquehanna Valley Senior High School
Conklin, NY
06.1993

Skills

  • Shipment Arrangements
  • Problem Solving
  • Attention to Detail
  • Ethical Conduct
  • Decision Making
  • Price Comparison
  • SAP Experience
  • Vendor Relationship Management
  • Organizational Skills
  • Purchase Order Processing
  • Relationship Building
  • Customer Service
  • Time Management
  • Order Tracking
  • Vendor Relations

Timeline

Purchasing Assistant

Lineage Logistics LLC
07.2019 - Current

Inside Sales Representative

Maines Food & Paper
08.2015 - 07.2019

Cosmetologist/Salon Manager

Cost Cutters Family Hair Care
08.1993 - 08.2015

High School Diploma -

Susquehanna Valley Senior High School

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Joanne Folk