Joanne Gildea

- In addition to all Patient Coordinator duties:

- Managing staff member's schedules, payroll, monthly one on one meetings

- Interviewing and hiring all front staff members

- Responsible for weekly, monthly, and quarterly reporting and analysis

- Coordinating all marketing blasts for office on a monthly basis

- Ordering office supplies

- Inventory

- Working with different vendors on products and pricing

- Responsible for all yearly staff reviews

- Creating yearly surgical calendar for operating rooms

- Scheduling all anesthesia needs

- Managing all front office operations to ensure efficiency and professionalism at all times

- Handling all patient and/or staff issues

- Creating yearly office calendar

- Assist with all general office duties as needed

- Answer all inquiries sent via email and phone

- Schedule consultations for prospective patients

- Meet with all patients before the surgeon to present information

- Quote patients and go over protocols

- Schedule surgeries

- Prepare charts for patients

- Collect payments

- Order implants, surgical supplies, etc. relating to surgeries scheduled

- Handle all device tracking

- Follow up with potential patients

- Assist with all general office duties as needed

- Assisting in bookkeeping of nursery/gourmet market

- Using specialized retailer database to create, add, and modify product entry

- Assisting owner and managers in daily operations of business

- Manage and oversee the work of all full and part time employees

- Interview, hire, train, review, and terminate if necessary all new employees on office procedures and business responsibilities

- Keep all daily financial records and make deposits to appropriate banks

- Scheduling of all employees

- Scheduling of all appointments and ensuring proper paperwork is completed

- Inventory and ordering of office, grooming, and kennel supplies

- Dealing with and negotiating all various vendors to insure best quality and prices of supplies

- Assisting in the development of specialized data entry system used in the shop

- Responsible for handling all concerns of both staff and clientele

- Creating spreadsheets, advertisements, and notices for staff and clientele

- Overall general management of the store and office to ensure proper and safe measurements being exercised in an efficient manner

- Processing weekly payroll for all employees

- Same responsibilities for this larger Bethesda office as the Crofton, MD location, with added emphasis on recruitment and retention of temporary employees

In addition to responsibilities as Staffing Coordinator:

- Recruiting employees by developing ads and filers for various media in addition to attending job fairs, school fairs, contacting career centers, community centers, and employment offices

- Visiting clients to assess performance and ascertain staffing needs

- Assisting in preparation of annual budget with respect to sales and expense forecast

- Developing and presenting a monthly training session for all in house employees on extensive temporary employee benefits package

- Assessing and selecting Employee of the Month regularly and presenting award

- Screening resumes of all potential temporary employees through preliminary phone screen

- Interviewing potential candidates and conducting reference checks

- Completing orientation for all temporary employees including explanation of benefits and corporate expectations

- Providing employment verifications to various requesting sources

- Terminating employees if necessary

- Handling all disputes of unemployment claims, including written disputes as well as phone interviews with Maryland and DC Departments of Unemployment

- Accepting all temporary and temp to hire requests from clients and filling requests with most qualified candidates based on an assessment of skills and qualifications

- Completing weekly payroll of all employees and reconciling accounting related issues

- Completing Workers Comp claims, including completing paperwork and forwarding to appropriate departments

- Developing incentive programs for both temporary and in house employees monthly

- Attending monthly training seminars and six week intensive sales training course

- Maintaining front office communication system

- Scheduling candidates for interviews with staffing coordinators

- Situating candidates with the proper paperwork, application, I-9 and tax forms

- Conducting software skill assessments on all in house testing and training system