Joanne Gomez
Whittier,CA
Summary
Encouraging manager and a problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
General Manager
Panda Express Restaurant Group
12.2010 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Filing Clerk
Rio Hondo College
06.2008 - 12.2008
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CANo Degree -
Rio Hondo College
Whittier, CASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
Timeline
General Manager
Panda Express Restaurant Group
12.2010 - Current
Filing Clerk
Rio Hondo College
06.2008 - 12.2008
High School Diploma -
El Rancho High School
No Degree -
Rio Hondo College