Joanne Gonzales
La Quinta,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Practice Manager position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Optometry Practice Manager
Total Vision
01.2020 - Current
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed close working relationships with front office and back office staff.
- Trained interns and newly hired team members on office procedures and computer system.
- Communicated closely with patients, ensuring medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Eyewear Specialist
Total Vison
01.2000 - 09.2019
- Increased customer satisfaction by assisting them in selecting the most suitable eyewear based on their needs and preferences.
- Improved store sales by providing exceptional product knowledge and personalized recommendations to customers.
- Streamlined inventory management by conducting regular audits, maintaining accurate records, and promptly addressing discrepancies.
- Enhanced team performance through effective training and guidance on best practices in optical retail sales and customer service.
- Ensured a seamless customer experience by efficiently managing eyewear orders, tracking progress, and communicating updates to clients proactively.
- Built strong relationships with clients by offering tailored solutions for their vision needs, resulting in repeat business and referrals.
- Maintained a clean and visually appealing store environment by organizing displays, restocking merchandise, and performing routine cleaning tasks.
- Collaborated with optometrists to ensure accurate prescription measurements were taken, ensuring optimal visual outcomes for clients.
- Assisted customers with eyewear adjustments and repairs as needed, ensuring a comfortable fit and optimal functionality of their glasses.
- Exceeded sales targets consistently while maintaining high levels of customer satisfaction through attentive service.
- Participated in continuing education programs to stay current on industry trends, products, and technologies related to eyewear fashion and functionality.
- Educated customers about proper care techniques for their eyewear products to extend lifespan and maintain peak performance over time.
- Provided exceptional after-sales support by addressing customer queries, concerns and complaints promptly and professionally.
- Actively participated in regular staff meetings to discuss new product offerings, share best practices, and address any operational challenges as a team.
Education
Mt San Antonio College
Walnut, CAHigh School Diploma -
William Workman High School
City Of Industry, CA06.1991
Skills
- Policy and Procedure Development
- Resource Utilization
- Records Management
- Continuous Improvement
- Electronic Health Records
- Staff Management
- New Hire Training
- Employee Performance
- Schedule Management
- Workflow Planning
- Practice Management
- Problem-solving
Timeline
Optometry Practice Manager
Total Vision
01.2020 - Current
Eyewear Specialist
Total Vison
01.2000 - 09.2019
Mt San Antonio College
High School Diploma -
William Workman High School
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