Joanne Gordon
Murrells Inlet
Summary
Dynamic and compassionate professional with a proven track record at Fiserv EFT in detecting and mitigating fraud risks, alongside a meaningful career in caregiving. Excelled in problem-solving and time management, achieving significant cost savings through innovative risk management strategies. Known for respectful and compassionate client care, fostering trust and improving quality of life.
Overview
24
24
years of professional experience
Work History
Caregiver
Self-employeed
12.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance. Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored clients' overall health and well-being and noted significant changes.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Fraud and Risk Analyst
Fiserv EFT
09.2000 - 06.2021
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Implemented process improvements that resulted in cost savings while maintaining strong anti-fraud measures throughout the organization.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Enhanced risk management strategies for increased company security and reduced financial losses.
- Maintained up-to-date knowledge on industry best practices, incorporating relevant information into existing procedures as needed.
Education
Bachelor of Science - Early Childhood Elementary Education
Centenary College
Hackettstown, NJSkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
Accomplishments
- Supervised team of 85 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 18 in the development of Risk Assessments.
Timeline
Caregiver
Self-employeed
12.2023 - Current
Fraud and Risk Analyst
Fiserv EFT
09.2000 - 06.2021
Bachelor of Science - Early Childhood Elementary Education
Centenary College
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