Jo Anne Green
Brownwood,Texas
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Walmart and Wine Cellar Innovations. Skilled in merchandise stocking and fostering teamwork, I excel in fast-paced environments, demonstrating a positive attitude and attention to detail. Achieved significant improvements in inventory management and customer service, contributing to sustainable growth.
I learn quickly, and truly enjoy working. Physical work energizes me
Overview
27
27
years of professional experience
Work History
Stocker and Dairy Associate
Walmart
03.2018 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
Store Manager in Training
Allsups Convience Store
09.2009 - 03.2018
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Ordered products needed to refill shelves on a weekly basis
Waitress and Cook
DENNYS RESTRAUNT
08.2008 - 07.2009
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Department Manager
Wine Cellar Inovations
07.1997 - 06.2008
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Education
Didn't Graduate -
Duncanville High School
Duncanville, TXSkills
- Willing to Learn
- Positive Attitude
- Shelf Stocking
- Customer Service
- Loading and unloading
- Customer Assistance
- Punctual and Reliable
- Merchandise Stocking
- Stock Rotation
- Cleaning procedures
- Truck unloading
- Safe Lifting Procedures
- Pallet Jack Operation
- Pallet Jack Handling
- Proper Stacking and Storage
- Product Labeling
- Quick Learner
- Teamwork and Collaboration
- Attention to Detail
- Stocking
Timeline
Stocker and Dairy Associate
Walmart
03.2018 - Current
Store Manager in Training
Allsups Convience Store
09.2009 - 03.2018
Waitress and Cook
DENNYS RESTRAUNT
08.2008 - 07.2009
Department Manager
Wine Cellar Inovations
07.1997 - 06.2008
Didn't Graduate -
Duncanville High School