Joanne Guthua
Houston,Texas
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Audit Internship
BakerTilly Accounting Firm
Houston
01.2024 - 04.2024
- Delivered audit and other assurance services to clients
- Worked alongside specialists to solve complex business issues
Customer Care Executive
Axia International
Houston, TX
08.2022 - 01.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of incoming emails, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
- Maintained and managed customer files and databases.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Store Manager
Brookshire's Grocery
Forney Texas
05.2021 - 07.2022
- Provided friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Balances cash register drawers and safe funds.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Insurance Agent(Remote)
American Life Insurance
08.2020 - 01.2021
- Advised and counseled customers through precise communication about which insurance plans best suited their needs and budget
- Calculated premiums and established payment methods for sales
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service.
Education
Associate of Arts - Business Administration
Dallas Community College
Dallas, Texas05.2022
BBA -
C. T. Bauer College of Business, University of Houston
Houston, TexasSkills
- Microsoft Word
- Powerpoint
- Excel
- Teamwork and Collaboration
- Goal-oriented mindset
- Interpersonal and Social Skills
- Creative and Resourceful
Campus Involvement
- First Love, Treasurer, 01/2022 - Present, Maintaining financial records and handling cash transactions, Create and maintain systems for ensuring the organization's ongoing solvency
- National Association of Black Accountants, Fundraising Chair, 01/2022 - 05/2022, Ensuring that the organization is fully funded for the annual budget approved by the board., Organize events and present reports on proposed fundraising activities
- Student Government Association, Vice President, 08/2020 - 05/2021, Assisted the president and the board of directors to design the organization's overall mission, values, and strategic goals, Preside over weekly club meetings in the absence of the president
Hobbies and Interests
- Track
- Musician
- Altar Serving
- Volunteering
- Exercising
- Listening to music
- Cooking
- Day Trading
Languages
French
Native or Bilingual
Timeline
Audit Internship
BakerTilly Accounting Firm
01.2024 - 04.2024
Customer Care Executive
Axia International
08.2022 - 01.2024
Assistant Store Manager
Brookshire's Grocery
05.2021 - 07.2022
Insurance Agent(Remote)
American Life Insurance
08.2020 - 01.2021
Associate of Arts - Business Administration
Dallas Community College
BBA -
C. T. Bauer College of Business, University of Houston