Summary
Overview
Work History
Skills
References
Timeline
Generic

Joanne Haak

Milwaukie,Oregon

Summary

Dedicated and decisive administrative manager with 25 years of experience in Human Resource, Accounting, and Legal. Skilled in business efficiency and operational improvements. Seeking a long-term commitment with a company. Analytical problem-solver and persuasive communicator with talent for creative solutions.

Overview

34
34
years of professional experience

Work History

Administrative Manager/Paralegal

Emmert International
11.2005 - 08.2024
  • Create Pleadings/Motions and any additional legal documents needed for litigation
  • Efile legal documents
  • OJCIN daily review for current litigation
  • Human Resources/Payroll Manager (85-120 employees)
  • Versed in Federal and State labor laws
  • Oversee Accounting Department
  • Process Health Benefits and complete yearly renewal
  • Process General Liability, Auto, Workers Comp insurance renewal
  • New Hire processing
  • Process biweekly payroll
  • Complete company Pre-Qualifications and updates
  • Recruitment for all departments/offices
  • Review resumes and distribute them to departments
  • Coordinate job postings/listings with the employment office/social media
  • Professional/personal assistant to company executives
  • Rewriting and updating current employee manual
  • Monthly/yearly OSHA tracking (300/300A)
  • Safety Committee leader/member
  • Advise on workers’ compensation issues
  • Part of a task force to get the company ISO9001, 14001 and 45001 certified
  • Notary
  • Assist with completing RFQ’s
  • Coordination of company-wide travel, both domestic and international
  • Negotiate rates with hotels and car rental agencies
  • Coordinate all corporate travel
  • Coordinate all company functions
  • Coordinate company meetings
  • Process weekly expense reports for multiple staff levels
  • Assist with corporate presentations/marketing materials
  • Assist with hiring of employees of all levels
  • Work within an ever-changing work environment
  • Assist with ordering of materials for manufacturing of equipment
  • Process/assign company purchase orders
  • Accounting reports using SAGE 100
  • CPR/First Aid/AED trained.
  • Coordinated with executive staff to ensure deadlines were met in a timely manner.
  • Developed and implemented administrative procedures to maximize efficiency.
  • Booked travel arrangements for firm attorneys and support staff.
  • Stayed abreast of changes in legislative and regulatory guidelines.
  • Drafted witness declarations and pretrial statements.
  • Organized exhibits and arguments to present evidence on behalf of clients.
  • Filed pleadings and appeals with court clerks to expedite trial proceedings.
  • Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
  • Organized and prepared case exhibits and evidence for trial.
  • Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
  • Performed extensive research to prepare for court cases and gathered pertinent case information.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Drafted motions, briefs and other legal documents.
  • Organized legal documents in company filing systems and databases.
  • Monitored and updated clients on case progress, including significant developments.
  • Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
  • Assisted in settlement negotiations and mediation preparations.
  • Assisted attorneys in court by managing exhibits, taking notes, and ensuring all necessary materials were available.
  • Drafted legal documents including briefs, pleadings, appeals, agreements, contracts, and legal memoranda.
  • Maintained professional knowledge by attending legal workshops, reviewing professional publications, and participating in professional societies.
  • Managed discovery process, including drafting discovery documents and coordinating document production.
  • Prepared and organized materials for trial, including exhibits, witness lists, and evidence.
  • Conducted comprehensive legal research and analysis to support case preparation and litigation processes.
  • Performed administrative duties such as photocopying, scanning, and organizing legal documents.
  • Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
  • Managed contract intake and review for large vendor agreements.
  • Maintained contract database with relevant information for categorization and easy access.
  • Produced well-researched and articulate legal briefs, pleadings and statements.
  • Entered data into and managed litigation databases and Excel spreadsheets.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Provided administrative support such as answering phones or scheduling appointments.
  • Maintained calendars for upcoming court dates or deadlines related to cases.
  • Proofread documents prior to filing them with courts or submitting them to opposing counsels.
  • Filed motions with courts electronically or via hard copy.
  • Researched applicable statutes, codes, regulations, ordinances, and precedent cases.
  • Attended court proceedings to observe trials or hearings.
  • Organized evidence for use at trial or hearing proceedings.
  • Collaborated with attorneys in all stages of litigation process.
  • Maintained client files according to established protocols.
  • Created spreadsheets to track case information and deadlines.
  • Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
  • Prepared trial notebooks for court proceedings.
  • Drafted correspondence to clients and other attorneys.
  • Reviewed and organized legal documents, such as pleadings, motions, and briefs.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Organized and maintained documents, files and records.
  • Evaluated and implemented new systems and procedures to maintain regulatory compliance.
  • Delivered comprehensive training to maintain compliance requirements.
  • Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
  • Coordinated with managers and departments to interview new personnel and recognize excellent performance.
  • Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
  • Developed administrative team to support corporate growth and objectives.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Oversaw complex office support, managing records database, and organizing contracts.
  • Directed and oversaw office personnel activities.
  • Identified and solved problems to enhance management and business direction.
  • Analyzed existing workflows within departments in order to identify areas where improvements could be made.
  • Collaborated with IT personnel on projects that would improve overall workflow processes.
  • Reviewed contracts prior to signing them in order to protect the interests of the organization.
  • Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
  • Developed training materials for new hires on how to use office equipment efficiently.
  • Researched potential vendors to identify cost savings opportunities related to office supplies or services.
  • Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
  • Assisted in the recruitment process by reviewing resumes and conducting interviews.
  • Interpreted company policies and procedures for employees at all levels of the organization.
  • Provided support to departmental managers in the development of project plans and initiatives.
  • Organized meetings between executives and outside vendors or clients.

Customer Service Manager/Office Manager/Human Resources

Mr. Rooter Plumbing
01.2000 - 01.2005
  • Ran day to day operations of the business
  • Hiring/new employee process
  • Supervised the accounting department: AP, AR, Billing, Collections and daily paperwork
  • Supervised the customer service team: Developed schedules, conducted performance reviews and developed career growth plans
  • Supervised the dispatch team: Oversaw the dispatching of technicians to ensure outstanding customer service
  • Technician Management: Worked with the field manager to ensure smooth daily operations
  • Human Resources: Processed weekly payroll/commission checks
  • Ensured that company policies were being followed and communicated corrective action as needed
  • Vendor Managers: Reviewed vendor contracts for the best possible rates/services available to the company
  • Safety Committee Member
  • Event Planning: Planned all company-wide meetings/events.

Customer Service Coordinator

McDonald’s Corporation
01.1991 - 01.2000
  • Worked within and supported all departments in the NW Regional office
  • Marketing, Operation, Human Resources, Training, Office Services, Executive Assistant, Franchising, Event Planning
  • Created a customer service program that was implemented at the store level
  • Received a National Customer Service Award from McDonald’s Corporation.

Skills

  • Performance Evaluations
  • Payroll Control
  • Employee Onboarding
  • Customer Service Management
  • Accounting Procedures
  • Employee Development
  • Proposal Writing
  • Hiring and Training
  • Developing Policies and Procedures
  • Business strategies
  • Organization and Multitasking
  • Policy Development
  • Recordkeeping and Reporting
  • Vendor Negotiations
  • HR Support
  • Microsoft Office Suite
  • Schedule Management
  • Scheduling and calendar management
  • Contract Preparation
  • Records Management
  • Business Administration
  • Staff Management
  • Calendar Management
  • Scheduling
  • Research
  • Workflow Planning
  • Quality Standards
  • Expense Reports
  • Travel Coordination
  • Administrative Support
  • Travel Arrangements
  • Event Planning
  • Human Resources
  • Document Control
  • Performance Improvement
  • Payroll and budgeting
  • Credit and collections
  • Meeting Coordination
  • Critical Thinking
  • Organizational Leadership
  • Corrective Action Implementation

References

Letter of recommendations can be furnished upon request.

Timeline

Administrative Manager/Paralegal

Emmert International
11.2005 - 08.2024

Customer Service Manager/Office Manager/Human Resources

Mr. Rooter Plumbing
01.2000 - 01.2005

Customer Service Coordinator

McDonald’s Corporation
01.1991 - 01.2000
Joanne Haak