Joanne Hamp
Roscoe,IL
Summary
Hardworking employee enthusiastic about learning a new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Assistant Community Director
Commonwealth Management
Fond Du Lac, WI
07.2017 - 05.2021
- Conducted property checks and addressed violations with residents.
- Managed administrative functions like month-end close and contract preparation.
- Built relationships with residents, families and community.
- Developed and implemented unique and engaging activities for residents.
- Collected rent and utilities for 120-unit property and maintained 5% delinquency rate.
- Processed and submitted invoices to corporate.
- Referred families to shelters, legal resources and educational programs.
Assistant Community Director
Elmington Property Management
Nashville, TN
01.2016 - 07.2017
- Conducted property checks and addressed violations with residents.
- Managed administrative functions like month-end close and contract preparation.
- Developed and implemented unique and engaging activities for residents.
- Collected rent and utilities for 120-unit property and maintained 5% delinquency rate.
- Processed and submitted invoices to corporate.
- Built relationships with residents, families and community.
- Maintained documentation, wrote reports and tracked expenses using One Sight.
- Helped develop monthly schedules and assignments.
Daycare Provider
Stateline YMCA
Roscoe, IL
05.2007 - 05.2009
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Created and implemented diverse educational strategies to boost development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Monitored entrances and exits to maintain safety and organized environments.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
Pharmacy Technician
Walgreens
Loves Park, IL
04.2003 - 04.2004
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Ramp Agent
ValuJet Airlines
Atlanta , GA
06.1998 - 11.1998
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Operated equipment while observing standard safety procedures.
Customer Service Representative
Blue Cross Blue Shield Of Illinois
Rockford, IL
05.1990 - 05.1997
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Resolved medical billing issues over phone with 80 customers daily.
Education
Associate of Applied Science - Paralegal
Rockford Career College
Rockford, ILSkills
- Dispute Handling
- Repair Planning
- Closing Procedures
- Sale and Rental Recordkeeping
- Lease Documents
- Disturbance Handling
- Grounds and Facility Inspection
- Community Engagement
- Lease Renewals
- Complaints Investigation
- Housing Regulations
- Monthly Fee and Payment Collection
- Violation Resolution
- Administrative Leadership
- Rent Collection
- Effective Planning
- Yardi Software
- Outbound Calls
- Tenant Screening
- Property Management Software Understanding
- Issue and Problem Resolution
- Video Surveillance
- Social Media Engagement
- Complex Problem-Solving
Timeline
Assistant Community Director
Commonwealth Management
07.2017 - 05.2021
Assistant Community Director
Elmington Property Management
01.2016 - 07.2017
Daycare Provider
Stateline YMCA
05.2007 - 05.2009
Pharmacy Technician
Walgreens
04.2003 - 04.2004
Ramp Agent
ValuJet Airlines
06.1998 - 11.1998
Customer Service Representative
Blue Cross Blue Shield Of Illinois
05.1990 - 05.1997
Associate of Applied Science - Paralegal
Rockford Career College
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